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Digital Product Manager – Partner/customer Self-Service applications and experience(m/w/x)
Leading strategy for customer and subcontractor self-service applications in climate and energy solutions. 5-10+ years digital product management experience required. 30 days vacation, employee health programs.
Requirements
- 5–10+ years digital product management, service digitalization, or customer platform leadership
- Experience in B2B service environments or industrial/service operations
- Proven track record delivering customer-facing digital solutions
- Strong business and service process understanding
- Experience in agile product management and stakeholder leadership
- Data-driven mindset
- Exposure to AI, automation, or connected services
- Ability to operate in international matrix organization
- Master’s degree in business, engineering, digital, or related field
- English proficiency (C1 level)
- German and/or French proficiency
Tasks
- Lead strategy for customer and subcontractor self-service solutions
- Enhance customer experience through digital channels
- Increase service efficiency and support scalable growth
- Define and maintain self-service product vision
- Identify opportunities for digitalizing service journeys
- Build and manage a value-driven product roadmap
- Develop business cases and define KPIs
- Monitor product performance and drive continuous improvement
- Ensure focus on customer satisfaction and operational impact
- Lead agile development cycles with technical teams
- Translate business needs into clear product requirements
- Define test strategies and contribute to testing activities
- Ensure integration with enterprise platforms
- Act as key interface between service teams and digital functions
- Support deployment and communication of new solutions
- Lead rollout of new functionalities and train local teams
- Contribute to service transformation initiatives
- Design seamless omnichannel self-service journeys
- Capture user feedback and refine product strategy
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- AI
- automation
- connected services
Benefits
More Vacation Days
- 30 days of paid vacation
Healthcare & Fitness
- Employee and family health programs
Retirement Plans
- Company pension scheme
Career Advancement
- Professional and personal growth opportunities
Bonuses & Incentives
- Competitive compensation including bonuses
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Digital Product Manager – Partner/customer Self-Service applications and experience(m/w/x)
Leading strategy for customer and subcontractor self-service applications in climate and energy solutions. 5-10+ years digital product management experience required. 30 days vacation, employee health programs.
Requirements
- 5–10+ years digital product management, service digitalization, or customer platform leadership
- Experience in B2B service environments or industrial/service operations
- Proven track record delivering customer-facing digital solutions
- Strong business and service process understanding
- Experience in agile product management and stakeholder leadership
- Data-driven mindset
- Exposure to AI, automation, or connected services
- Ability to operate in international matrix organization
- Master’s degree in business, engineering, digital, or related field
- English proficiency (C1 level)
- German and/or French proficiency
Tasks
- Lead strategy for customer and subcontractor self-service solutions
- Enhance customer experience through digital channels
- Increase service efficiency and support scalable growth
- Define and maintain self-service product vision
- Identify opportunities for digitalizing service journeys
- Build and manage a value-driven product roadmap
- Develop business cases and define KPIs
- Monitor product performance and drive continuous improvement
- Ensure focus on customer satisfaction and operational impact
- Lead agile development cycles with technical teams
- Translate business needs into clear product requirements
- Define test strategies and contribute to testing activities
- Ensure integration with enterprise platforms
- Act as key interface between service teams and digital functions
- Support deployment and communication of new solutions
- Lead rollout of new functionalities and train local teams
- Contribute to service transformation initiatives
- Design seamless omnichannel self-service journeys
- Capture user feedback and refine product strategy
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- AI
- automation
- connected services
Benefits
More Vacation Days
- 30 days of paid vacation
Healthcare & Fitness
- Employee and family health programs
Retirement Plans
- Company pension scheme
Career Advancement
- Professional and personal growth opportunities
Bonuses & Incentives
- Competitive compensation including bonuses
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Viessmann Holding International GmbH
Industry
Manufacturing
Description
Das Unternehmen ist ein weltweit führender Anbieter für effiziente und systemische Klima- und erneuerbare Energielösungen für den Wohn- und Gewerbesektor.
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