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Sephora
last mo.

Department Manager(m/w/x)

München
Full-timeOn-siteExperienced

Description

As a Department Manager at Sephora, you will lead a dynamic team while providing exceptional customer service and driving sales. This role involves coaching staff, managing daily operations, and ensuring a vibrant shopping experience that celebrates beauty and inclusivity.

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Requirements

  • •Strong leadership and coaching skills
  • •Customer-focused and business-driven mindset
  • •Reliability, hands-on, and solution-oriented
  • •Excellent communication and delegation abilities
  • •Positive attitude and ability to inspire others
  • •Experience in retail and team leadership in a premium or service-oriented environment
  • •At least 3 years of professional experience in the respective department
  • •Strong understanding of retail KPIs and store operations
  • •Comfortable with visual merchandising, stock management, and customer service
  • •Confident in using retail systems and tools
  • •Good knowledge of the beauty industry and trends
  • •Fluency in English or native language of the country

Work Experience

3 years

Tasks

  • •Support and advise the team on beauty trends
  • •Embody the Sephora Attitude in customer interactions
  • •Sell products using in-depth product knowledge
  • •Establish customer relationships at eye level
  • •Share knowledge about products and beauty news
  • •Lead, coach, and develop the team for excellent customer experience
  • •Onboard new employees and organize training courses
  • •Manage daily operations and ensure commercial excellence
  • •Act as a role model for the Sephora Attitude
  • •Delegate tasks and ensure successful execution
  • •Communicate targets clearly and motivate the team
  • •Conduct inventories to maintain optimal product availability
  • •Oversee the full product handling cycle
  • •Ensure proper store opening and closing procedures
  • •Maintain daily store cleanliness and organization
  • •Collaborate on visual merchandising and in-store animations
  • •Support Click & Collect processes when available
  • •Ensure compliance with Sephora Audit rules
  • •Monitor and manage departmental expenses
  • •Achieve monthly and annual sales targets

Tools & Technologies

Retail systems and tools

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Rewarding compensation

More Vacation Days

  • •Generous time off

Flexible Working

  • •4-day workweek

Corporate Discounts

  • •Staff discounts

Healthcare & Fitness

  • •Fitness partnerships

Retirement Plans

  • •Robust company pension plan

Learning & Development

  • •Continuous learning culture
  • •Dedicated trainings
  • •Further education opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sephora and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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