Cision
Customer Success Manager - GERMAN speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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ARArctic Wolf Networks Germany GmbH
Customer Success Manager SMB(m/w/x)
Frankfurt am Main
from 33,000 - 76,800 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing SMB clients for Arctic Wolf’s CyberSOC solution, driving renewals and expansions. 3+ years sales experience required. Equity for all employees, 30 days annual leave.
Requirements
- 3+ years success in sales role
- Field sales experience
- Flexibility and ability to work in a changing environment
- Technology aptitude
- Spreadsheet utilization knowledge
- Salesforce utilization knowledge
- Devotion to customer service
- Devotion to business quality
- Devotion to data security
- Out-of-the-box thinking
- Energizes others with passion
- Energizes others with quality
- Energizes others with commitment
- Fluent in German
- Fluent in English
- Adherence to AWN's Information Security policies
- Background checks required
- Authorization for U.S. export control laws
Tasks
- Manage corporate customers using Arctic Wolf’s CyberSOC solution
- Achieve renewal and expansion targets through consultative selling
- Listen to customers and provide feedback to the business
- Ensure customer satisfaction and conduct quarterly account reviews
- Negotiate with management to upsell additional Arctic Wolf services
- Advise customers on future growth using domain and product knowledge
- Plan and prioritize high-volume activities and customer requests
- Follow through on customer requests in a timely manner
- Ask clarifying questions to determine issue sources and impacts
- Evaluate courses of action to make decisions or recommendations
- Understand use cases to coach customers to alternative solutions
- Create and manage automated processes for forecasting at-risk customers
- Build risk mitigation plans to retain at-risk accounts
Work Experience
- 3 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Spreadsheet
- Salesforce
Benefits
Competitive Pay
- Equity for all employees
- New hire equity grants
More Vacation Days
- 30 days annual leave
Purpose-Driven Work
- Paid volunteering days off
Retirement Plans
- Pension plan
Learning & Development
- Training and career development programs
Mental Health Support
- Robust Employee Assistance Program (EAP)
- Mental health service
Family Support
- Fertility support
Generous Parental Leave
- Paid parental leave
Bonuses & Incentives
- Variable incentive compensation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Arctic Wolf Networks Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ARArctic Wolf Networks Germany GmbH
Customer Success Manager SMB(m/w/x)
Frankfurt am Main
from 33,000 - 76,800 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing SMB clients for Arctic Wolf’s CyberSOC solution, driving renewals and expansions. 3+ years sales experience required. Equity for all employees, 30 days annual leave.
Requirements
- 3+ years success in sales role
- Field sales experience
- Flexibility and ability to work in a changing environment
- Technology aptitude
- Spreadsheet utilization knowledge
- Salesforce utilization knowledge
- Devotion to customer service
- Devotion to business quality
- Devotion to data security
- Out-of-the-box thinking
- Energizes others with passion
- Energizes others with quality
- Energizes others with commitment
- Fluent in German
- Fluent in English
- Adherence to AWN's Information Security policies
- Background checks required
- Authorization for U.S. export control laws
Tasks
- Manage corporate customers using Arctic Wolf’s CyberSOC solution
- Achieve renewal and expansion targets through consultative selling
- Listen to customers and provide feedback to the business
- Ensure customer satisfaction and conduct quarterly account reviews
- Negotiate with management to upsell additional Arctic Wolf services
- Advise customers on future growth using domain and product knowledge
- Plan and prioritize high-volume activities and customer requests
- Follow through on customer requests in a timely manner
- Ask clarifying questions to determine issue sources and impacts
- Evaluate courses of action to make decisions or recommendations
- Understand use cases to coach customers to alternative solutions
- Create and manage automated processes for forecasting at-risk customers
- Build risk mitigation plans to retain at-risk accounts
Work Experience
- 3 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Spreadsheet
- Salesforce
Benefits
Competitive Pay
- Equity for all employees
- New hire equity grants
More Vacation Days
- 30 days annual leave
Purpose-Driven Work
- Paid volunteering days off
Retirement Plans
- Pension plan
Learning & Development
- Training and career development programs
Mental Health Support
- Robust Employee Assistance Program (EAP)
- Mental health service
Family Support
- Fertility support
Generous Parental Leave
- Paid parental leave
Bonuses & Incentives
- Variable incentive compensation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Arctic Wolf Networks Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Arctic Wolf Networks Germany GmbH
Industry
IT
Description
Das Unternehmen ist ein führender Anbieter im Bereich Sicherheit und schützt sensible Daten, während es sich für die Bekämpfung von Cyberrisiken einsetzt.
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