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SASalesforce

Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)

Zürich
Full-timeWith Home OfficeSenior
AI/ML
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Customer success as Core Cloud SME, coordinating Signature Success services for IT/business leadership. 7+ years in regulated industry and Salesforce platform experience required. Focus on AI CRM platform.

Requirements

  • 7+ years of experience in regulated industry
  • Experience with Salesforce Sales Cloud or Service Cloud or relevant competing platforms
  • Outstanding communication and presentation skills
  • Skills for analyzing technical concepts and mapping business requirements
  • Ability to explain technical concepts in business-friendly terms
  • Proficiency in Swiss-German and English
  • Experience leading cross-functional teams
  • Salesforce product certifications are a plus
  • Knowledge of Salesforce products and features
  • Experience working with Enterprise-level customers
  • Knowledge of French and other European languages
  • Availability for occasional travel to customer sites

Tasks

  • Function as the Core Cloud Subject Matter Expert
  • Serve as the single point of customer accountability
  • Nurture relationships with IT and business leadership
  • Help customers achieve business goals on the Salesforce platform
  • Coordinate completion of the Signature Success catalog of services
  • Provide proactive Salesforce feature guidance
  • Advise customers on adopting new Salesforce features
  • Identify potential challenges and risks in implementations
  • Communicate the value of Signature Success to collaborators
  • Advocate for customers during high severity case resolutions
  • Conduct quarterly reviews and identify trends
  • Provide tailored release recommendations for stability and performance
  • Build strong relationships with Sales, Engineering, and Product Management

Work Experience

  • 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent
  • French – Basic

Tools & Technologies

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
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