Description

As a Customer Success Manager, you will ensure customers achieve their goals with PTC's solutions by providing exceptional support, building strong relationships, and driving satisfaction and growth through proactive engagement and value realization.

Requirements

• •Master’s degree in Business, Engineering, Computer Science, or related field
• •4+ years of experience in customer success, account management, or related role
• •Knowledge of PLM & CAD solutions
• •Strong understanding of PTC’s products and services
• •Excellent communication and interpersonal skills
• •Proven track record of driving customer satisfaction, retention, and growth
• •Strong problem-solving skills
• •Self-motivated and proactive
• •Ability to manage multiple priorities and projects
• •Proficiency in CRM software and customer success tools
• •Proficiency in English and German, both written and spoken
• •Experience working with industrial or manufacturing customers
• •Professional certifications in customer success or related fields

Tasks

• •Guide new customers through onboarding
• •Conduct training sessions on product features
• •Develop and maintain relationships with key stakeholders
• •Act as the primary point of contact for customers
• •Advocate for customer needs within PTC
• •Collaborate with sales, product, and support teams
• •Define and track key performance indicators (KPIs)
• •Review customer progress and provide insights
• •Monitor customer health and identify potential issues
• •Provide timely solutions to enhance customer experience
• •Drive customer renewals and upsell opportunities
• •Work with the sales team to expand customer accounts
• •Gather and analyze customer feedback for trends
• •Share insights with the product team for improvements
• •Maintain accurate records of customer interactions
• •Prepare reports on customer health and satisfaction

Tools & Technologies