Shiftmove
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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SHShiftmove
Customer Success Manager (IT/ENG)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing Italian and English customer portfolios for mobility solutions, identifying upsell opportunities. Fluent Italian and English required. 30 days vacation, JobRad subsidy.
Requirements
- Solid experience in Customer Success, Account Management, or Sales
- Fluent Italian (C1/C2)
- Fluent English (C1/C2)
- Proficiency in German (advantageous)
- Comfortable with revenue targets
- Sales-ready ear for expansion opportunities
- Excellent time management
- Ability to pivot quickly
- Familiarity with SPICED or similar methodologies
Tasks
- Manage diverse portfolio of Italian and English customers
- Build strong relationships as primary point of contact
- Monitor customer health using data
- Identify upsell and cross-sell opportunities
- Collaborate with Account Managers to create revenue pipeline
- Use value-based selling to align business needs with customer goals
- Influence product requirements and roadmap decisions
- Support onboarding and training sessions for Italian customers
- Ensure commercial outcomes from onboarding activities
- Master Shiftmove’s solutions and internal processes
- Shadow sessions across different customer segments
- Lead Italian-language training sessions
- Identify health signals and expansion potential
- Lead webinars for the Italian market
- Manage renewals independently
- Log qualified expansion opportunities in CRM
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- Italian – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- 30 days vacation
Healthcare & Fitness
- Urban Sports Club membership
Mental Health Support
- Hrmony subscription
- 1 mental health day per year
- Nilo.health platform access
Company Bike
- JobRad subsidy
Public Transport Subsidies
- BVG ticket subsidy
Career Advancement
- Clear career paths
Learning & Development
- Annual learning budget
Flexible Working
- 12 weeks remote work per year
Purpose-Driven Work
- Autonomy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiftmove and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SHShiftmove
Customer Success Manager (IT/ENG)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing Italian and English customer portfolios for mobility solutions, identifying upsell opportunities. Fluent Italian and English required. 30 days vacation, JobRad subsidy.
Requirements
- Solid experience in Customer Success, Account Management, or Sales
- Fluent Italian (C1/C2)
- Fluent English (C1/C2)
- Proficiency in German (advantageous)
- Comfortable with revenue targets
- Sales-ready ear for expansion opportunities
- Excellent time management
- Ability to pivot quickly
- Familiarity with SPICED or similar methodologies
Tasks
- Manage diverse portfolio of Italian and English customers
- Build strong relationships as primary point of contact
- Monitor customer health using data
- Identify upsell and cross-sell opportunities
- Collaborate with Account Managers to create revenue pipeline
- Use value-based selling to align business needs with customer goals
- Influence product requirements and roadmap decisions
- Support onboarding and training sessions for Italian customers
- Ensure commercial outcomes from onboarding activities
- Master Shiftmove’s solutions and internal processes
- Shadow sessions across different customer segments
- Lead Italian-language training sessions
- Identify health signals and expansion potential
- Lead webinars for the Italian market
- Manage renewals independently
- Log qualified expansion opportunities in CRM
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- Italian – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- 30 days vacation
Healthcare & Fitness
- Urban Sports Club membership
Mental Health Support
- Hrmony subscription
- 1 mental health day per year
- Nilo.health platform access
Company Bike
- JobRad subsidy
Public Transport Subsidies
- BVG ticket subsidy
Career Advancement
- Clear career paths
Learning & Development
- Annual learning budget
Flexible Working
- 12 weeks remote work per year
Purpose-Driven Work
- Autonomy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiftmove and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Shiftmove
Industry
IT
Description
Shiftmove provides solutions for companies managing large vehicle fleets across Europe, leveraging scale, automation, and AI.
Not a perfect match?
- Shiftmove
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