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VEVeeva Systems

Customer Success Manager - Clinical Operations(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Post-implementation support for 4-6 global life sciences customers, acting as a trusted advisor. 7+ years Clinical Operations experience in life sciences required. 1% charitable giving program, flexible PTO.

Requirements

  • 7+ years Clinical Operations experience in life sciences
  • Experience with large global pharmaceutical companies or CROs
  • Customer-facing consulting experience
  • Relationship management with decision makers and application owners
  • Legally authorized to work in Europe
  • 7+ years software or consulting experience
  • SaaS/cloud experience in Clinical Operations management
  • Experience with Veeva Vault

Tasks

  • Support 4-6 large, global customers post-implementation
  • Serve as a trusted advisor to application owners
  • Understand customer objectives and challenges
  • Liaise with Veeva strategy, sales, product, and services stakeholders
  • Lead customer meetings to demonstrate success
  • Identify additional opportunities to add value
  • Provide strategic guidance to optimize Veeva applications
  • Create customer roadmaps based on business goals
  • Facilitate customer-to-customer and customer-to-Veeva connections

Work Experience

  • 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Veeva Vault
  • SaaS
  • cloud

Benefits

Healthcare & Fitness

  • Medical insurance
  • Fitness reimbursement

Workation & Sabbatical

  • Flexible PTO

More Vacation Days

  • Company paid holidays

Retirement Plans

  • Retirement programs

Social Impact

  • 1% charitable giving program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Veeva Systems and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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