emnify
Customer Success Manager - French Speaker(m/w/x)
Full-timeOn-siteManagement
Berlin
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Driving retention and growth for Stripe's financial infrastructure platform. 8+ years client-facing experience managing complex global organizations required. Focus on senior executive relationships and technical product engagement.
Requirements
- 8+ years client-facing experience, ideally customer success
- Managing relationships with large, global, complex organizations
- Preferably working with a technical product
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills
- In-person meetings with multiple stakeholders
- History of success as consultant, pre-sales, or TAM
- Experience building comprehensive account plans
- Proven track record of achieving targets and goals
- Preferably in a sales setting
- Track record of managing large, complex projects/programs
- Experience handling difficult customers or situations
- Demonstrate resolutions for difficult situations
- Must work within a team environment
- Collaboration with sales and services peers
- Ability to navigate data and people to find answers
- Strong understanding of business and products
- Ability to research and self-starter
- Sophisticated business sense
- Understanding of user business drivers and strategy
- Track record of leading technical conversations
- Persuading others to take action based on solutions
- Willingness to tackle things independently
- Capability to work well with diverse people
- Internal and external collaboration
- Motivation and flexibility for high-growth environment
- Adaptability to rapid changes
Tasks
- Lead post-sale engagement, retention, and growth
- Partner with Account Executive to ensure customer success
- Identify and drive expansion opportunities
- Build relationships with senior executives across departments
- Evangelize Stripe success stories and systems
- Articulate and drive customer use cases and value
- Serve as a trusted payments and commerce advisor
- Perform business reviews to align on priorities
- Review Stripe product roadmap and services satisfaction
- Share usage patterns and insights
- Surface and resolve issues
- Optimize value from Stripe products
- Identify product expansion opportunities
- Advocate for customer needs to internal stakeholders
- Share feedback with Product Management, Engineering, Support, Marketing, and Sales
- Drive overall account health
- Optimize payments performance and cost
- Promote product adoption and usage velocity
- Ensure account renewals and growth
- Generate referrals and enhance customer satisfaction
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Stripe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Driving retention and growth for Stripe's financial infrastructure platform. 8+ years client-facing experience managing complex global organizations required. Focus on senior executive relationships and technical product engagement.
Requirements
- 8+ years client-facing experience, ideally customer success
- Managing relationships with large, global, complex organizations
- Preferably working with a technical product
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills
- In-person meetings with multiple stakeholders
- History of success as consultant, pre-sales, or TAM
- Experience building comprehensive account plans
- Proven track record of achieving targets and goals
- Preferably in a sales setting
- Track record of managing large, complex projects/programs
- Experience handling difficult customers or situations
- Demonstrate resolutions for difficult situations
- Must work within a team environment
- Collaboration with sales and services peers
- Ability to navigate data and people to find answers
- Strong understanding of business and products
- Ability to research and self-starter
- Sophisticated business sense
- Understanding of user business drivers and strategy
- Track record of leading technical conversations
- Persuading others to take action based on solutions
- Willingness to tackle things independently
- Capability to work well with diverse people
- Internal and external collaboration
- Motivation and flexibility for high-growth environment
- Adaptability to rapid changes
Tasks
- Lead post-sale engagement, retention, and growth
- Partner with Account Executive to ensure customer success
- Identify and drive expansion opportunities
- Build relationships with senior executives across departments
- Evangelize Stripe success stories and systems
- Articulate and drive customer use cases and value
- Serve as a trusted payments and commerce advisor
- Perform business reviews to align on priorities
- Review Stripe product roadmap and services satisfaction
- Share usage patterns and insights
- Surface and resolve issues
- Optimize value from Stripe products
- Identify product expansion opportunities
- Advocate for customer needs to internal stakeholders
- Share feedback with Product Management, Engineering, Support, Marketing, and Sales
- Drive overall account health
- Optimize payments performance and cost
- Promote product adoption and usage velocity
- Ensure account renewals and growth
- Generate referrals and enhance customer satisfaction
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Stripe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Stripe
Industry
FinancialServices
Description
Stripe is a financial infrastructure platform for businesses, enabling companies to accept payments and grow their revenue.
Not a perfect match?
- emnify
Customer Success Manager - French Speaker(m/w/x)
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Customer Success Manager: Program Specialist(m/w/x)
Full-timeOn-siteJuniorBerlin