deskbird
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München, Berlin
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SHShiftmove
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing DACH customer portfolio for mobility software, driving adoption and expansion. Extensive B2B SaaS experience in Customer Success or Sales required. 30 days vacation, Urban Sports Club membership, JobRad.
Requirements
- Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
- Demonstrated success in achieving revenue targets via expansion pipeline
- Strong communication and consultative selling skills
- Ability to understand and unearth customer pains
- Drive business growth using customer pain findings
- Keeping customer goals front and centre
- Analytical mindset
- Strong sense of accountability
- Strong sense of ownership
- Commercial acumen
- Excellent time-management skills
- Handling multiple customers and calls with precision
- Fast learner
- Adapts quickly to new software tools
- Adapts quickly to new sales processes
- Experience with SPICED selling approach is a plus
- Fluent in German (min. C1)
- Fluent in English (min. C1)
- Background in Fleet or Mobility Management is advantageous
Tasks
- Manage high-value DACH customer portfolio
- Ensure high adoption rates and long-term loyalty
- Proactively identify expansion opportunities
- Drive Net Revenue Retention (NRR)
- Build and manage expansion pipeline
- Identify upsell and cross-sell potential
- Partner with Account Managers to close deals
- Uncover customer pain points through consultative selling
- Align customer needs with Shiftmove’s value proposition
- Leverage health scores and usage analytics
- Predict churn risks and identify growth opportunities
- Advocate for DACH market requirements in product roadmap
- Complete product certification and onboarding
- Shadow key customer interactions
- Map account health and identify immediate opportunities
- Lead QBRs independently
- Drive strategic success plans
- Build expansion pipeline actively
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Urban Sports Club membership
Mental Health Support
- Hrmony subscription
- 1 mental health day per year
- Access to Nilo.health platform
Other Benefits
- JobRad
Public Transport Subsidies
- Subsidy for BVG ticket
Career Advancement
- Clear career paths
Learning & Development
- Annual learning budget of 1.5K
Flexible Working
- Home Office
Modern Office
- Office in Berlin
Workation & Sabbatical
- Workation
Purpose-Driven Work
- Autonomy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiftmove and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Not a perfect match?
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SHShiftmove
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing DACH customer portfolio for mobility software, driving adoption and expansion. Extensive B2B SaaS experience in Customer Success or Sales required. 30 days vacation, Urban Sports Club membership, JobRad.
Requirements
- Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
- Demonstrated success in achieving revenue targets via expansion pipeline
- Strong communication and consultative selling skills
- Ability to understand and unearth customer pains
- Drive business growth using customer pain findings
- Keeping customer goals front and centre
- Analytical mindset
- Strong sense of accountability
- Strong sense of ownership
- Commercial acumen
- Excellent time-management skills
- Handling multiple customers and calls with precision
- Fast learner
- Adapts quickly to new software tools
- Adapts quickly to new sales processes
- Experience with SPICED selling approach is a plus
- Fluent in German (min. C1)
- Fluent in English (min. C1)
- Background in Fleet or Mobility Management is advantageous
Tasks
- Manage high-value DACH customer portfolio
- Ensure high adoption rates and long-term loyalty
- Proactively identify expansion opportunities
- Drive Net Revenue Retention (NRR)
- Build and manage expansion pipeline
- Identify upsell and cross-sell potential
- Partner with Account Managers to close deals
- Uncover customer pain points through consultative selling
- Align customer needs with Shiftmove’s value proposition
- Leverage health scores and usage analytics
- Predict churn risks and identify growth opportunities
- Advocate for DACH market requirements in product roadmap
- Complete product certification and onboarding
- Shadow key customer interactions
- Map account health and identify immediate opportunities
- Lead QBRs independently
- Drive strategic success plans
- Build expansion pipeline actively
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Urban Sports Club membership
Mental Health Support
- Hrmony subscription
- 1 mental health day per year
- Access to Nilo.health platform
Other Benefits
- JobRad
Public Transport Subsidies
- Subsidy for BVG ticket
Career Advancement
- Clear career paths
Learning & Development
- Annual learning budget of 1.5K
Flexible Working
- Home Office
Modern Office
- Office in Berlin
Workation & Sabbatical
- Workation
Purpose-Driven Work
- Autonomy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiftmove and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Shiftmove
Industry
IT
Description
Shiftmove provides solutions for companies managing large vehicle fleets across Europe, leveraging scale, automation, and AI.
Not a perfect match?
- deskbird
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