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GRgrape

Customer Success Intern(m/w/x)

Zürich
Full-timeInternshipWith Home Office

Managing customer lifecycle, performance metrics, and feedback campaigns at a health insurance partner for employees. Fluent German and English proficiency required. Monthly internet allowance, flexible hours, hybrid work.

Requirements

  • Fluent German and English proficiency
  • Ongoing or completed university studies
  • Independent and team-oriented work style
  • Proactive mindset and strategic thinking
  • Clear communication of insights
  • Strong attention to detail

Tasks

  • Manage customers throughout the full lifecycle
  • Prepare for business reviews and case studies
  • Track and analyze performance metrics
  • Run NPS campaigns and customer feedback surveys
  • Coordinate customer support tickets internally
  • Improve the Planhat software environment
  • Evaluate and recommend new operational tools
  • Create and maintain training materials
  • Develop support documentation
  • Handle invoicing and related administrative tasks
  • Optimize customer success processes
  • Implement tools for tracking OKRs

Education

  • Currently in higher education

Languages

  • GermanBusiness Fluent
  • EnglishBasic

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid work schedule

Purpose-Driven Work

  • Empowering workplace

Additional Allowances

  • Monthly internet allowance

Startup Environment

  • Supportive work environment

Mental Health Support

  • Mental health sessions

Corporate Discounts

  • Health and wellness discounts

Team Events

  • Monthly team events
  • Bi-annual team retreats

Public Transport Subsidies

  • SBB half fare card

More Vacation Days

  • 27 days paid vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of grape and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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