Salesforce
Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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X-X-Rite Europe GmbH
Customer Success Director, EMEA(m/w/x)
Regensdorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving post-sales customer success for color management solutions across EMEA. 2-5 years leadership experience in Customer Success required. Global team collaboration, on-the-job learning.
Requirements
- Bachelor’s degree and MBA
- 2–5 years leadership experience in Customer Success or related function
- Experience managing post-sales operations and customer lifecycle
- Strong analytical skills with KPI tracking experience
- Experience with enterprise systems (ERP, Salesforce)
Tasks
- Lead a customer-success culture across support and service functions
- Improve the end-to-end post-sales experience
- Reduce customer escalations
- Drive clear ownership of customer issues
- Define and track KPIs (CSAT, NPS)
- Enhance systems and data quality (ERP, Salesforce)
- Increase efficiency, renewals, and communication
- Build strong relationships with key accounts
- Partner with Sales and Marketing to drive adoption and retention
- Apply continuous improvement methodologies
- Optimize processes and scale Customer Success operations
- Report on Color Training revenue streams
- Track and optimize Color Training performance
- Oversee Service-related revenues
- Report on Repairs, Certifications, and Field Service activities
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- Salesforce
Benefits
Learning & Development
- Skill-building opportunities
- On-the-job learning
Mentorship & Coaching
- Coaching and training
Informal Culture
- Supportive team environment
- Global team collaboration
Other Benefits
- Diversity and inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of X-Rite Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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X-X-Rite Europe GmbH
Customer Success Director, EMEA(m/w/x)
Regensdorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving post-sales customer success for color management solutions across EMEA. 2-5 years leadership experience in Customer Success required. Global team collaboration, on-the-job learning.
Requirements
- Bachelor’s degree and MBA
- 2–5 years leadership experience in Customer Success or related function
- Experience managing post-sales operations and customer lifecycle
- Strong analytical skills with KPI tracking experience
- Experience with enterprise systems (ERP, Salesforce)
Tasks
- Lead a customer-success culture across support and service functions
- Improve the end-to-end post-sales experience
- Reduce customer escalations
- Drive clear ownership of customer issues
- Define and track KPIs (CSAT, NPS)
- Enhance systems and data quality (ERP, Salesforce)
- Increase efficiency, renewals, and communication
- Build strong relationships with key accounts
- Partner with Sales and Marketing to drive adoption and retention
- Apply continuous improvement methodologies
- Optimize processes and scale Customer Success operations
- Report on Color Training revenue streams
- Track and optimize Color Training performance
- Oversee Service-related revenues
- Report on Repairs, Certifications, and Field Service activities
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- Salesforce
Benefits
Learning & Development
- Skill-building opportunities
- On-the-job learning
Mentorship & Coaching
- Coaching and training
Informal Culture
- Supportive team environment
- Global team collaboration
Other Benefits
- Diversity and inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of X-Rite Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
X-Rite Europe GmbH
Industry
Manufacturing
Description
X-Rite Pantone are global leaders in color science and technology, providing end-to-end color management solutions for industries where color matters.
Not a perfect match?
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