Customer Service Supervisor Inventory Management(m/w/x)

Description

As an Inventory Supervisor, you will lead a team across Northern Europe, focusing on staff development and achieving inventory management goals. Your role involves analyzing data, collaborating with various teams, and driving initiatives to optimize inventory processes.

Requirements

• •Bachelor's degree in business administration, Finance & Accounting, Supply Chain Management, Logistics, or similar
• •5+ years' experience in Controlling, Finance, Supply Chain Management, Customer Service, Inventory Management, Project Management, or similar
• •Experience in leading, supervising, and directing teams
• •Outstanding change management skills and experience, including stakeholder management
• •Experience in use of ERP platforms (SAP experience an advantage but not essential), Power BI, Tableau, or other reporting tools
• •Very good knowledge of written and spoken German and English

Tasks

• •Lead the CC&OO Inventory Team across Northern Europe
• •Mentor and coach staff to meet performance expectations
• •Ensure adherence to Customer Care processes and targets
• •Execute inventory management KPIs, including inventory targets and expiry
• •Analyze inventory data to optimize stock levels and reduce aged inventory
• •Report and monitor inventory levels and goals in the region
• •Drive continuous improvement in inventory management
• •Collaborate with Operating Units, Supply Chain Planning, and Customer Care teams
• •Lead initiatives for Field Inventory Optimization
• •Implement policies and systems to enhance inventory management
• •Support inventory visibility tools and plan training for stakeholders
• •Develop and implement long-term inventory strategies
• •Improve consignment management and accountability in field cycle counts
• •Complete special assignments and projects in the inventory area

Tools & Technologies