SUSONITY
Customer Service Representative(m/w/x)
Full-timeOn-siteExperienced
Darmstadt
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SUSurTec Deutschland GmbH
Customer Service Specialist(m/w/x)
Zwingenberg
Full-timeOn-siteExperienced
Nejo AI Summary
Order processing and delivery coordination via SAP ERP at a logistics provider, preparing transport documents for hazardous goods and export customs. Basic knowledge of dangerous goods regulations (ADR/IMDG) and customs procedures, plus German fluency required. Customer interaction in German and English.
Requirements
- Completed commercial vocational training with experience in Customer Service
- Knowledge of ERP/SAP, CRM systems, and MS Office
- Basic knowledge of customs regulations and export control
- Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG
- Fluency in German and good command of English
- Strong communication skills, motivation, resilience, flexibility, teamwork, and attention to detail
Tasks
- Process orders and coordinate deliveries using SAP ERP
- Monitor and track order fulfillment
- Prepare transport documents for non-hazardous and hazardous goods
- Understand export procedures and customs documentation
- Handle customer inquiries and clarify delivery status in German and English
- Track delivery performance on a monthly basis
- Record and process complaints and returns in the SAP C4C system
- Prepare accompanying documents for national and international parcel shipments
- Participate in projects
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- ERP/SAP
- CRM systems
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SurTec Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSurTec Deutschland GmbH
Customer Service Specialist(m/w/x)
Zwingenberg
Full-timeOn-siteExperienced
Nejo AI Summary
Order processing and delivery coordination via SAP ERP at a logistics provider, preparing transport documents for hazardous goods and export customs. Basic knowledge of dangerous goods regulations (ADR/IMDG) and customs procedures, plus German fluency required. Customer interaction in German and English.
Requirements
- Completed commercial vocational training with experience in Customer Service
- Knowledge of ERP/SAP, CRM systems, and MS Office
- Basic knowledge of customs regulations and export control
- Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG
- Fluency in German and good command of English
- Strong communication skills, motivation, resilience, flexibility, teamwork, and attention to detail
Tasks
- Process orders and coordinate deliveries using SAP ERP
- Monitor and track order fulfillment
- Prepare transport documents for non-hazardous and hazardous goods
- Understand export procedures and customs documentation
- Handle customer inquiries and clarify delivery status in German and English
- Track delivery performance on a monthly basis
- Record and process complaints and returns in the SAP C4C system
- Prepare accompanying documents for national and international parcel shipments
- Participate in projects
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- ERP/SAP
- CRM systems
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SurTec Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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