DKV Mobility
Customer Service Representative(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Ratingen
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ACActylis
Customer Service Representative(m/w/x)
Düsseldorf, Hamburg
Full-timeRemoteExperienced
Nejo AI Summary
Managing customer interactions and order fulfillment for critical ingredient sourcing. Bachelor's degree and 2+ years operational experience required. Remote work, French language skills a plus.
Requirements
- Bachelor degree in Supply Chain, International Trade, Languages, or Sales
- Minimum 2 years operational experience as customer service/sales administration assistant
- MS Office skills: Word, Excel proficiency
- ERP: SAGE preferred
- English and French verbal and written skills
- Exceptional verbal and written communication skills
- Strong client-facing and communication skills
- Customer Service orientation
- Ability to work in fast-changing environment with international contacts
Tasks
- Manage customer interactions
- Handle inquiries and complaints
- Oversee order management
- Coordinate with logistics teams
- Ensure high customer satisfaction
- Maintain a positive, empathetic attitude
- Communicate with customers via email and phone
- Respond promptly to customer inquiries
- Register and manage customer orders
- Frame customer orders
- Register and manage supplier POs
- Track PO delivery dates
- Review invoices against POs
- Approve payments to Finance
- Meet delivery dates
- Inform customers of delays
- Update ERP with delivery status
- Send shipping documents to customers
- Coordinate customer forecasts with Demand Planning
- Participate in quarterly business reviews
- Acknowledge customer complaints
- Log complaints in the system
- Store relevant information for investigation
- Participate in complaint investigations
- Collaborate with Quality, Logistics, and external partners
- Provide timely and efficient solutions
- Show openness to continuous improvement
- Contribute to process optimization
- Participate in projects to enhance processes and satisfaction
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Business Fluent
Tools & Technologies
- MS Office
- Word
- Excel
- SAGE
Benefits
Flexible Working
- Remote work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Actylis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ACActylis
Customer Service Representative(m/w/x)
Düsseldorf, Hamburg
Full-timeRemoteExperienced
Nejo AI Summary
Managing customer interactions and order fulfillment for critical ingredient sourcing. Bachelor's degree and 2+ years operational experience required. Remote work, French language skills a plus.
Requirements
- Bachelor degree in Supply Chain, International Trade, Languages, or Sales
- Minimum 2 years operational experience as customer service/sales administration assistant
- MS Office skills: Word, Excel proficiency
- ERP: SAGE preferred
- English and French verbal and written skills
- Exceptional verbal and written communication skills
- Strong client-facing and communication skills
- Customer Service orientation
- Ability to work in fast-changing environment with international contacts
Tasks
- Manage customer interactions
- Handle inquiries and complaints
- Oversee order management
- Coordinate with logistics teams
- Ensure high customer satisfaction
- Maintain a positive, empathetic attitude
- Communicate with customers via email and phone
- Respond promptly to customer inquiries
- Register and manage customer orders
- Frame customer orders
- Register and manage supplier POs
- Track PO delivery dates
- Review invoices against POs
- Approve payments to Finance
- Meet delivery dates
- Inform customers of delays
- Update ERP with delivery status
- Send shipping documents to customers
- Coordinate customer forecasts with Demand Planning
- Participate in quarterly business reviews
- Acknowledge customer complaints
- Log complaints in the system
- Store relevant information for investigation
- Participate in complaint investigations
- Collaborate with Quality, Logistics, and external partners
- Provide timely and efficient solutions
- Show openness to continuous improvement
- Contribute to process optimization
- Participate in projects to enhance processes and satisfaction
Work Experience
- 2 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Business Fluent
Tools & Technologies
- MS Office
- Word
- Excel
- SAGE
Benefits
Flexible Working
- Remote work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Actylis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Actylis
Industry
Manufacturing
Description
The company specializes in managing critical ingredients and raw materials, offering sourcing and manufacturing solutions.
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