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RT
RTX
last mo.

Customer Service Representative / Order Management(m/w/x)

Lübeck
Full-timeOn-siteExperienced

Description

In this role, you will manage the entire order process, ensuring timely deliveries and effective communication with customers. Your daily responsibilities will involve collaborating with various internal teams to resolve issues and improve service quality.

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Requirements

  • Experience in business-to-business (B2B) environments
  • Knowledge of Incoterms
  • Basic understanding of export control and foreign trade regulations
  • Proficiency in ERP systems and MS Office applications
  • Experience in business-to-business (B2B) environments
  • Knowledge of Incoterms
  • Understanding of export control and foreign trade regulations
  • Proficiency in ERP systems and MS Office applications

Work Experience

approx. 1 - 4 years

Tasks

  • Process customer orders from entry to invoicing
  • Review and maintain customer orders in the ERP system
  • Ensure on-time delivery based on confirmed dates and priorities
  • Track order status and proactively inform customers of changes
  • Invoice customer orders and clarify billing issues
  • Communicate professionally and solution-oriented with customers
  • Coordinate closely with customers on order books and delivery schedules
  • Collaborate with internal teams like Production, Logistics, and Finance
  • Ensure compliance with Incoterms and customs regulations
  • Assist in resolving delivery, shipping, and invoicing discrepancies
  • Maintain customer master data and order-related information
  • Contribute to the continuous improvement of customer service processes

Tools & Technologies

ERP systemsMS Office applications

Languages

EnglishBusiness Fluent

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