0123 AM GmbH & Co KG
Operations and Customer Quality Engineer(m/w/x)
Full-timeOn-siteExperienced
Alzenau
New Job?Nejo!
Your personal AI career agent
DEDematic GmbH (ILD-D)
Customer Service Quality Manager EMEA(m/w/x)
Kahl am Main
Full-timeOn-siteSenior
Nejo AI Summary
Driving quality excellence in customer service, spare parts, and supply chain for a global manufacturing firm. Bachelor's degree and 5+ years in quality management required. Global opportunities, pay transparency.
Requirements
- Bachelor’s degree in technical discipline
- 5+ years in quality/supplier quality and service quality, 2+ years in managerial position
- International QM certification for Quality Manager
- National QT certification for Manufacturing Quality Supervisor
- Lean SixSigma Green Belt preferred
- Proven track record managing quality assurance in manufacturing
- Strong knowledge of quality basics (7Q tools, 8D reports)
- Strong knowledge of QMS principles, ISO 9001, GMP, or relevant standards
- Proficiency in technical documentation and quality tools/methods (SPC, MSA, Technical Drawings)
- Excellent analytical and problem-solving skills
- Advanced communication, presentation, and organizational skills
- Strong leadership abilities with stress management capacity
- Advanced MS Office skills; CAQ systems and ERP (SAP) knowledge is a plus
- Proficient in local language and English (C1 for QM, B2 for MQS)
Tasks
- Drive quality excellence in customer service lifecycle
- Ensure consistent customer experience through robust processes
- Build cross-functional networks for customer feedback and service insights
- Address quality topics related to spare parts
- Emphasize preventive quality management and continuous improvement
- Lead a team of quality engineers across EMEA
- Align strategic objectives with EMEA quality and LSS goals
- Embed quality mindset across the LSS organization
- Coach and mentor quality team members in problem-solving
- Analyze quality performance using advanced data analytics
- Identify systemic issues and improvement opportunities
- Facilitate structured problem-solving activities and Root Cause Analysis
- Implement and follow up on corrective and preventive actions
- Ensure robust quality processes for spare parts
- Define and maintain quality standards and KPIs
- Identify and resolve non-conforming parts and service issues
- Collaborate with Supplier Quality and Procurement teams
- Monitor supplier performance and support audits
- Represent customer voice within the organization
- Translate customer feedback into improvement actions
- Resolve complex quality issues with cross-functional teams
- Ensure compliance with internal and regulatory standards
- Support internal and external audits
- Provide regular updates on quality performance and initiatives
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- local – Advanced
Tools & Technologies
- 7Q tools
- 8D reports
- ISO 9001
- GMP
- SPC
- MSA
- Technical Drawings
- MS Office
- CAQ systems
- ERP
- SAP
Benefits
Career Advancement
- Career Development
Competitive Pay
- Pay Transparency
Workation & Sabbatical
- Global Opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dematic GmbH (ILD-D) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Dematic Services GmbH
EMEA Spare Parts Operations Leader(m/w/x)
Full-timeOn-siteSeniorHeusenstamm - Dematic Services GmbH (ILD-D-SRV)
EMEA Spare Parts Operations Leader(m/w/x)
Full-timeOn-siteManagementHeusenstamm - KION Group
Management Trainee - Quality(m/w/x)
Full-timeOn-siteJuniorAschaffenburg - Alcon
Head of Customer Operations DACH(m/w/x)
Full-timeOn-siteManagementFreiburg im Breisgau, Aschaffenburg
DEDematic GmbH (ILD-D)
Customer Service Quality Manager EMEA(m/w/x)
Kahl am Main
Full-timeOn-siteSenior
Nejo AI Summary
Driving quality excellence in customer service, spare parts, and supply chain for a global manufacturing firm. Bachelor's degree and 5+ years in quality management required. Global opportunities, pay transparency.
Requirements
- Bachelor’s degree in technical discipline
- 5+ years in quality/supplier quality and service quality, 2+ years in managerial position
- International QM certification for Quality Manager
- National QT certification for Manufacturing Quality Supervisor
- Lean SixSigma Green Belt preferred
- Proven track record managing quality assurance in manufacturing
- Strong knowledge of quality basics (7Q tools, 8D reports)
- Strong knowledge of QMS principles, ISO 9001, GMP, or relevant standards
- Proficiency in technical documentation and quality tools/methods (SPC, MSA, Technical Drawings)
- Excellent analytical and problem-solving skills
- Advanced communication, presentation, and organizational skills
- Strong leadership abilities with stress management capacity
- Advanced MS Office skills; CAQ systems and ERP (SAP) knowledge is a plus
- Proficient in local language and English (C1 for QM, B2 for MQS)
Tasks
- Drive quality excellence in customer service lifecycle
- Ensure consistent customer experience through robust processes
- Build cross-functional networks for customer feedback and service insights
- Address quality topics related to spare parts
- Emphasize preventive quality management and continuous improvement
- Lead a team of quality engineers across EMEA
- Align strategic objectives with EMEA quality and LSS goals
- Embed quality mindset across the LSS organization
- Coach and mentor quality team members in problem-solving
- Analyze quality performance using advanced data analytics
- Identify systemic issues and improvement opportunities
- Facilitate structured problem-solving activities and Root Cause Analysis
- Implement and follow up on corrective and preventive actions
- Ensure robust quality processes for spare parts
- Define and maintain quality standards and KPIs
- Identify and resolve non-conforming parts and service issues
- Collaborate with Supplier Quality and Procurement teams
- Monitor supplier performance and support audits
- Represent customer voice within the organization
- Translate customer feedback into improvement actions
- Resolve complex quality issues with cross-functional teams
- Ensure compliance with internal and regulatory standards
- Support internal and external audits
- Provide regular updates on quality performance and initiatives
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- local – Advanced
Tools & Technologies
- 7Q tools
- 8D reports
- ISO 9001
- GMP
- SPC
- MSA
- Technical Drawings
- MS Office
- CAQ systems
- ERP
- SAP
Benefits
Career Advancement
- Career Development
Competitive Pay
- Pay Transparency
Workation & Sabbatical
- Global Opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dematic GmbH (ILD-D) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Dematic GmbH (ILD-D)
Industry
Manufacturing
Description
Das Unternehmen ist ein weltweit führender Anbieter für Logistikautomatisierung und liefert als System-Integrator die gesamte Leistungspalette.
Not a perfect match?
- 0123 AM GmbH & Co KG
Operations and Customer Quality Engineer(m/w/x)
Full-timeOn-siteExperiencedAlzenau - Dematic Services GmbH
EMEA Spare Parts Operations Leader(m/w/x)
Full-timeOn-siteSeniorHeusenstamm - Dematic Services GmbH (ILD-D-SRV)
EMEA Spare Parts Operations Leader(m/w/x)
Full-timeOn-siteManagementHeusenstamm - KION Group
Management Trainee - Quality(m/w/x)
Full-timeOn-siteJuniorAschaffenburg - Alcon
Head of Customer Operations DACH(m/w/x)
Full-timeOn-siteManagementFreiburg im Breisgau, Aschaffenburg