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AL
Alcon
last mo.

Head of Customer Operations DACH(m/w/x)

Freiburg im Breisgau, Aschaffenburg
Full-timeOn-siteManagement

Description

In this role, you will lead a team of around 50, focusing on optimizing customer operations and enhancing the customer experience. Your day-to-day responsibilities will include managing service quality, driving transformation initiatives, and fostering a culture of empowerment and efficiency.

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Requirements

  • •University or comparable business degree
  • •Fluency in English and German
  • •5-7 years proven leadership experience
  • •Strong management and leadership skills
  • •Experience in change management and process improvements
  • •Experience managing remote teams and cultural backgrounds
  • •Experience in managing budget and financial targets
  • •Excellent technical skills and innovation
  • •Strong customer focus and results-driven mindset
  • •Strong communication skills
  • •Competencies in talent attraction and team motivation
  • •Ability to assess risks and prioritize tasks

Education

Bachelor's degree

Work Experience

5 - 7 years

Tasks

  • •Lead and optimize customer operations across the DACH region
  • •Manage KPIs for customer service delivery
  • •Ensure timely resolution of customer queries
  • •Drive transformation in line with the global Q2C strategy
  • •Enhance customer experience with innovative services
  • •Collaborate with shared service teams for high-quality service
  • •Redesign organizational structures and processes for efficiency
  • •Develop a culture that empowers team members
  • •Ensure compliant and efficient operational processes
  • •Contribute to commercial success and customer loyalty

Languages

English – Business Fluent

German – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Alcon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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