PHOENIX Pharma SE
Intern Operational Controlling Analytics(m/w/x)
Full-timeInternshipWith Homeoffice
from 2,322 / month
Mannheim
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SPSpringer Nature AG & Co. KGaA
Customer Service Operations Intern (Institutional Support)(m/w/x)
Heidelberg
Full-timeInternshipWith Home Office
Nejo AI Summary
You will drive operational excellence by resolving complex institutional support tickets and analyzing customer journeys to identify friction points and automate service improvements.
Requirements
- Enrolled student or recent graduate
- Interest in customer service operations
- Excellent planning and organizational skills
- Excellent English communication skills
- Strong analytical and problem-solving skills
- Proficiency in MS Office and Excel
- Experience supporting or tracking projects
- Understanding of process design concepts
Tasks
- Provide Level 2 institutional support to libraries
- Resolve customer tickets by collaborating with internal teams
- Contribute to continuous improvement and transformation projects
- Map end-to-end support journeys to identify friction points
- Propose solutions for identified customer journey challenges
- Analyze service cases to improve ticket routing automation
- Design and maintain Plans of Record for KPI initiatives
- Analyze ticket patterns, reassignment flows, and root causes
- Recommend enhancements for Chat Bot deployment and expansion
Education
Currently in higher educationORBachelor's degree
Languages
English – Business Fluent
Tools & Technologies
MS OfficeExcel
Benefits
Additional Allowances
- •Paid internship
Learning & Development
- •Analytical and problem-solving development
- •MS Excel training
- •Data analysis training
- •Training and events
Other Benefits
- •Customer service process experience
- •Institutional publishing exposure
- •Job application advice
- •Disability accommodations
Diverse Work
- •Hands-on professional experience
Mentorship & Coaching
- •Employee network buddy support
Career Advancement
- •Career development access
Sustainability Focus
- •Inclusion and sustainability projects
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Springer Nature AG & Co. KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSpringer Nature AG & Co. KGaA
Customer Service Operations Intern (Institutional Support)(m/w/x)
Heidelberg
Full-timeInternshipWith Home Office
Nejo AI Summary
You will drive operational excellence by resolving complex institutional support tickets and analyzing customer journeys to identify friction points and automate service improvements.
Requirements
- Enrolled student or recent graduate
- Interest in customer service operations
- Excellent planning and organizational skills
- Excellent English communication skills
- Strong analytical and problem-solving skills
- Proficiency in MS Office and Excel
- Experience supporting or tracking projects
- Understanding of process design concepts
Tasks
- Provide Level 2 institutional support to libraries
- Resolve customer tickets by collaborating with internal teams
- Contribute to continuous improvement and transformation projects
- Map end-to-end support journeys to identify friction points
- Propose solutions for identified customer journey challenges
- Analyze service cases to improve ticket routing automation
- Design and maintain Plans of Record for KPI initiatives
- Analyze ticket patterns, reassignment flows, and root causes
- Recommend enhancements for Chat Bot deployment and expansion
Education
Currently in higher educationORBachelor's degree
Languages
English – Business Fluent
Tools & Technologies
MS OfficeExcel
Benefits
Additional Allowances
- •Paid internship
Learning & Development
- •Analytical and problem-solving development
- •MS Excel training
- •Data analysis training
- •Training and events
Other Benefits
- •Customer service process experience
- •Institutional publishing exposure
- •Job application advice
- •Disability accommodations
Diverse Work
- •Hands-on professional experience
Mentorship & Coaching
- •Employee network buddy support
Career Advancement
- •Career development access
Sustainability Focus
- •Inclusion and sustainability projects
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Springer Nature AG & Co. KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Springer Nature AG & Co. KGaA
Industry
Education
Description
The company provides thought leadership and strategic direction in enterprise architecture to align with business strategy.
Not a perfect match?
- PHOENIX Pharma SE
Intern Operational Controlling Analytics(m/w/x)
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