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COColgate-Palmolive

Customer Service & Logistic Manager DACH(m/w/x)

Hamburg
Full-timeOn-siteExperienced

Managing product supply chain for DACH region, leading a small team. SAP R3/APO and advanced Excel skills required. Relocation assistance within country.

Requirements

  • Travel up to 10% of time
  • University degree (Economics or Engineering)
  • 4-5 years of experience in Supply Chain or Customer Service & Logistics
  • Knowledge in SAP R3 / APO
  • Advanced MS Office skills (Excel and Access)
  • Business-level English
  • German language skills highly preferred
  • Customer-oriented relationship building
  • Thrives under pressure
  • Seeks innovative ways to improve processes
  • Resilient, analytical decision-maker
  • Strong focus on planning and priority setting

Tasks

  • Ensure seamless product supply across Germany, Austria, and Switzerland
  • Lead a direct team of two
  • Work closely with outsourced Customer Service team
  • Collaborate with CBS and outsourced warehouse & distribution providers
  • Deliver excellent service levels to customers
  • Monitor and optimize DACH CS&L activities
  • Manage Direct-to-Vet (HRO) fulfillment
  • Manage Direct-to-Consumer (Hill’s Shop) fulfillment
  • Improve 'Cost to Serve'
  • Identify logistics saving initiatives
  • Execute logistics saving initiatives
  • Manage the SKU portfolio
  • Drive SKU simplification initiatives
  • Drive SKU rationalization initiatives
  • Lead monthly demand planning process using Kinaxis
  • Ensure high forecast accuracy
  • Perform root-cause analysis for demand planning
  • Drive continuous improvement of Demand Planning results
  • Drive collaborative demand planning (CBP)
  • Improve service levels through CBP
  • Increase accuracy through CBP
  • Minimize obsolescence through CBP
  • Adopt an 'end-to-end' view of supply chain inventory
  • Prevent 'Out of Stocks'
  • Partner with Marketing on new product launches
  • Partner with Marketing on promotions
  • Review and challenge launch volumes and timing
  • Act as primary link to CBS teams
  • Act as primary link to external service providers
  • Ensure seamless data interfaces
  • Ensure seamless logistical interfaces
  • Collaborate with selected customers on joint demand planning
  • Collaborate with selected customers on cost reduction initiatives
  • Maintain Master Data
  • Secure interface to 3rd party Service providers
  • Provide statutory reporting for EPR
  • Provide statutory reporting for Itrastat
  • Facilitate audits
  • Support internal accounting related projects
  • Develop technical skills of the CS&L team
  • Develop analytical skills of the CS&L team
  • Develop cross-functional team working skills of the CS&L team
  • Develop customer engagement skills of the CS&L team

Work Experience

  • 4 - 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • Germanis a plus

Tools & Technologies

  • SAP R3 / APO
  • MS Office
  • Excel
  • Access

Benefits

Other Benefits

  • Relocation assistance within country
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Colgate-Palmolive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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