Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specified
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Resolving complex, escalated customer cases at a pan-European fashion e-commerce ecosystem, collaborating with legal and logistics. Proven customer support expertise required. Employee shares program, 40% shopping discount, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in Danish and English
Tasks
- Resolve complex and escalated customer cases
- Conduct in-depth case investigations and history reviews
- Collaborate with legal, logistics, and payment teams
- Provide qualitative feedback to external service partners
- Support multiple international markets using translation tools
- Communicate with customers via outbound calls and writing
- Identify process enhancements and innovative solutions
- Manage high-risk escalations to protect brand reputation
- Coordinate with internal departments for seamless experiences
Education
- High school diploma
Languages
- Danish – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando shopping discount
- 30% Lounge discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Resolving complex, escalated customer cases at a pan-European fashion e-commerce ecosystem, collaborating with legal and logistics. Proven customer support expertise required. Employee shares program, 40% shopping discount, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in Danish and English
Tasks
- Resolve complex and escalated customer cases
- Conduct in-depth case investigations and history reviews
- Collaborate with legal, logistics, and payment teams
- Provide qualitative feedback to external service partners
- Support multiple international markets using translation tools
- Communicate with customers via outbound calls and writing
- Identify process enhancements and innovative solutions
- Manage high-risk escalations to protect brand reputation
- Coordinate with internal departments for seamless experiences
Education
- High school diploma
Languages
- Danish – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando shopping discount
- 30% Lounge discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Not a perfect match?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - 43280 GEA Group Services GmbH
HR Operations Specialist - Danish(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin