Customer Relation and Community Manager(m/w/x)

Description

You will drive the company's growth by managing the full customer lifecycle, from organizing hackathons to developing strategic account plans that ensure clients maximize the value of the AI Factory.

Requirements

• •MBA, similar degree, or Bachelor with experience
• •Motivation to build AIF structures
• •Knowledge and experience with CRM platforms
• •Excellent English and German communication skills
• •Willingness to learn about AI technologies
• •Ability to execute strategic account plans
• •Ability to communicate solution value
• •Experience with start-ups or SMEs
• •Experience in business development and sales
• •Expertise in marketing engagement strategies
• •Knowledge of technology sales processes
• •Analytical skills for strategic decision-making
• •Experience in warm calling techniques
• •Experience leading and developing onboarding
• •Execution and contribution to playbooks
• •Experience driving revenue through upselling
• •Proficiency in analyzing customer data

Tasks

• •Build relationships with stakeholders and clients
• •Collaborate with support staff during onboarding
• •Organize and document customer user journeys
• •Track interactions using CRM tools
• •Coordinate conferences, workshops, and hackathons
• •Conduct regular customer satisfaction reviews
• •Identify opportunities for deeper customer interaction
• •Co-develop business development strategies
• •Execute strategic account plans for retention
• •Convey customer needs to internal teams
• •Create campaigns to enhance brand loyalty
• •Present data-driven service recommendations
• •Optimize customer value and service utilization
• •Manage the end-to-end engagement cycle
• •Support technical discussions and presentations

Tools & Technologies

Benefits