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CHCHABB ABB Schweiz AG

Customer Quality Manager(m/w/x)

Quartino
Full-timeWith Home OfficeSenior
Green Job

Performing robust root cause analyses and developing quality systems for efficiency and sustainability solutions. Bachelor's in Electrical Engineering and 5+ years quality management experience required. Hybrid work model.

Requirements

  • Bachelor's degree in Electrical Engineering or related field
  • Minimum 5 years of experience in quality management or equivalent role
  • Deep understanding of quality processes, problem-solving methodologies, and continuous improvement tools
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work under pressure
  • Fluency in English and Italian
  • Lean Six Sigma Green Belt certification (plus)
  • Willingness to travel up to 10% of the time

Tasks

  • Support the local quality strategy deployment
  • Develop quality systems and tools
  • Foster a strong organizational quality culture
  • Implement prevention and continuous improvement strategies
  • Perform robust root cause analyses
  • Develop sustainable solutions to operational problems
  • Collaborate with local functions to reach performance targets
  • Lead and develop a cross-functional team
  • Identify root causes of customer issues systematically
  • Track corrective activities using the PPS tool
  • Present quality reports and initiatives to customers
  • Follow up systematically on agreed customer actions
  • Monitor and ensure timely closure of customer cases
  • Define containment, corrective, and preventive actions
  • Facilitate Level 2 Quality Circles
  • Escalate critical cases to management when necessary
  • Improve manufacturing First Pass Yield metrics
  • Monitor and reduce Supplier PPM and Customer DPU
  • Optimize the overall Cost of Poor Quality

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • ItalianBusiness Fluent

Tools & Technologies

  • Lean Six Sigma Green Belt

Benefits

Flexible Working

  • Hybrid work model
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