Description

As a Customer Experience Manager for Systemic Mastocytosis, you will engage with healthcare professionals to enhance awareness and improve patient care. This role involves mapping referral networks, coordinating projects, and ensuring seamless communication for early diagnosis and treatment.

Requirements

• •Experience in Specialty Care, Rare Disease, or Oncology
• •Experience as a Customer Network or Experience Manager
• •Several years of experience in pharmaceutical distribution or biotechnology
• •Experience in referrer business or key account management
• •Expertise in disease education
• •Pharmaceutical sales representative training after 75 AMG or scientific studies
• •Excellent interpersonal and communication skills
• •Solution-oriented mindset for effective problem solving
• •Ability to adjust priorities to changing circumstances
• •Agile learner comfortable in complex environments
• •Team player with collaborative thinking
• •Autonomous approach to customer acquisition
• •Use of synergies from internal networks
• •Confident approach outside comfort zone
• •Proven track record in various sales roles
• •Proven customer management skills
• •Existing customer network in oncology or dermatology
• •In-depth understanding of treatment pathways
• •Ability to use omnichannel approach in collaboration
• •Affinity for new technologies like AI or IVA
• •Strong commercial business acumen and strategic thinking
• •Digital and analytical capabilities for data insights
• •Adherence to compliance and regulatory procedures
• •Strong communication skills in German and English
• •Commitment to core values: Patients First, Thoughtfulness, Urgency, Trust, Optimism

Tasks

• •Map and develop the referral pathway and network of healthcare professionals across specialties
• •Identify key stakeholders in the referral pathway, including hemato-oncologists and dermatologists
• •Establish contacts with oncology and hematology stakeholders and networks
• •Plan and execute projects and events in collaboration with the KAM and MSL teams
• •Determine the national and regional care structure for patients with systemic mastocytosis
• •Create a platform for implementing national care projects by networking relevant actors
• •Maintain networks to enhance patient care at regional and national levels
• •Collaborate with healthcare professionals to communicate effective care for mastocytosis patients
• •Raise awareness of systemic mastocytosis, including its prevalence and treatment options
• •Present necessary steps for early identification and diagnosis to healthcare professionals
• •Remove operational barriers in the referral and patient journey with healthcare professionals
• •Coordinate and collaborate in cross-functional teams in an agile environment
• •Adapt the omnichannel approach to different customer segments for personalized interaction
• •Share field knowledge within the cross-functional team
• •Manage the available project budget independently and responsibly