Lovehoney Group
Head of Brandstores(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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LOLovehoney Group
Customer Experience Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Data-driven feedback analysis and AI-supported insight integration for a global sexual wellbeing retailer. 5+ years experience in customer insights and satisfaction platform expertise required. High street retailer, hotel, and service discounts.
Requirements
- 5+ years experience in customer experience, insights, or similar role
- Expertise in customer satisfaction tools, platforms, and AI
- Strong project management and problem-solving skills
- Exceptional communication and interpersonal skills
- Analytical mindset and data translation ability
Tasks
- Advocate for the voice of the customer
- Gather and analyze customer feedback
- Integrate customer insights into organizational strategies
- Identify opportunities to enhance the customer experience
- Oversee the resolution of customer-related issues
- Implement and monitor customer satisfaction metrics
- Manage NPS, CSAT, and product reviews
- Monitor social media sentiments and customer complaints
- Lead customer feedback training programs
- Build organizational awareness for customer satisfaction
- Collaborate with Customer Retention and Analytics teams
- Drive end-to-end customer satisfaction
- Stay informed on industry trends and tools
- Evolve the global customer experience strategy
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Customer satisfaction tools
- AI
Benefits
Flexible Working
- Hybrid work model
- 4-week annual remote work
Snacks & Drinks
- Drinks and snacks
Team Events
- Team-building events
Corporate Discounts
- High street retailer discounts
- Hotel and service discounts
- 50% Lovehoney product discount
More Vacation Days
- Additional annual holiday day
Learning & Development
- Customized training opportunities
Other Benefits
- Biannual feedback cycles
- Complimentary 1Password Family account
Healthcare & Fitness
- Gym benefits
Mental Health Support
- Mental wellbeing platform
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lovehoney Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LOLovehoney Group
Customer Experience Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Data-driven feedback analysis and AI-supported insight integration for a global sexual wellbeing retailer. 5+ years experience in customer insights and satisfaction platform expertise required. High street retailer, hotel, and service discounts.
Requirements
- 5+ years experience in customer experience, insights, or similar role
- Expertise in customer satisfaction tools, platforms, and AI
- Strong project management and problem-solving skills
- Exceptional communication and interpersonal skills
- Analytical mindset and data translation ability
Tasks
- Advocate for the voice of the customer
- Gather and analyze customer feedback
- Integrate customer insights into organizational strategies
- Identify opportunities to enhance the customer experience
- Oversee the resolution of customer-related issues
- Implement and monitor customer satisfaction metrics
- Manage NPS, CSAT, and product reviews
- Monitor social media sentiments and customer complaints
- Lead customer feedback training programs
- Build organizational awareness for customer satisfaction
- Collaborate with Customer Retention and Analytics teams
- Drive end-to-end customer satisfaction
- Stay informed on industry trends and tools
- Evolve the global customer experience strategy
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Customer satisfaction tools
- AI
Benefits
Flexible Working
- Hybrid work model
- 4-week annual remote work
Snacks & Drinks
- Drinks and snacks
Team Events
- Team-building events
Corporate Discounts
- High street retailer discounts
- Hotel and service discounts
- 50% Lovehoney product discount
More Vacation Days
- Additional annual holiday day
Learning & Development
- Customized training opportunities
Other Benefits
- Biannual feedback cycles
- Complimentary 1Password Family account
Healthcare & Fitness
- Gym benefits
Mental Health Support
- Mental wellbeing platform
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lovehoney Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Lovehoney Group
Industry
Retail
Description
The company is the world’s leading sexual wellbeing company, offering innovative, high-quality sex toys, lingerie, and accessories.
Not a perfect match?
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