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MOMondelēz International

Customer Collaboration Expert(m/w/x)

Bremen
Full-timeOn-siteExperienced

Order management and operational inquiry handling for global snack brands at manufacturer with 80,000+ employees. Fluent German and English skills required. End-to-end supply chain process knowledge preferred.

Requirements

  • Degree in Supply Chain, Logistics, Business, or related field
  • First relevant experience in Customer Service or Logistics
  • Fluency in German and English
  • Understanding of end-to-end supply chain processes
  • High service orientation and improvement mindset
  • Cross-functional communication and stakeholder management skills

Tasks

  • Manage daily operational interactions for assigned customers
  • Ensure high service delivery and satisfaction
  • Act as primary contact for customer inquiries
  • Handle order management and operational issues
  • Execute routine customer-specific processes
  • Adhere to service level agreements and case management
  • Gather data and prepare insights for strategic initiatives
  • Support senior stakeholders with joint business planning
  • Assist with value-stream mapping projects
  • Communicate customer requirements to demand planning teams
  • Support accurate short-term planning for assigned accounts
  • Coordinate with sales and logistics for order fulfillment
  • Monitor and report on operational performance indicators
  • Identify trends and flag potential customer issues
  • Execute standardized operational procedures accurately
  • Escalate operational inefficiencies and process improvement opportunities
  • Maintain operational balance and sustainability
  • Contribute to ensuring business continuity

Work Experience

approx. 1 - 4 years

Education

Bachelor's degreeORMaster's degree

Languages

GermanBusiness FluentEnglishBusiness Fluent
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