Customer Claims & Product Improvement Manager(m/w/x)

Description

In this role, you will investigate customer claims and product issues while collaborating with various teams to enhance product quality. Your focus will be on effective communication with customers and driving continuous improvements to ensure compliance and satisfaction.

Requirements

• •Bachelor’s degree in Engineering, Management, or related field
• •Proven experience in claims management, ideally in mechanical engineering or machinery industries
• •Strong negotiation, analytical, and problem-solving skills
• •Excellent communication skills in English
• •Ability to work under pressure and manage multiple priorities
• •Strong project management capabilities, with experience in coordinating initiatives effectively
• •Knowledge of relevant legal and regulatory frameworks
• •Experience working in international or cross-cultural environments
• •Familiarity with claims management software and digital tools to streamline processes
• •Proven leadership skills, including training, coaching, and cross-departmental collaboration

Tasks

• •Investigate customer claims and product issues
• •Analyze complaint data to identify trends and root causes
• •Communicate clearly with customers about claim status and resolutions
• •Collaborate with engineering, sales, production, quality control, and legal teams
• •Refine product requirements based on customer claims and investigations
• •Implement corrective and preventive actions to reduce risks and costs
• •Develop policies and procedures to mitigate future claims
• •Lead root cause analyses and drive improvement initiatives
• •Monitor regulatory changes and maintain documentation for audits
• •Stay informed about regulations and industry best practices
• •Provide regular reports on claims trends and cost-saving initiatives

Tools & Technologies