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HA
Hager Group
22d ago

Customer Centricity and Experience Leader(m/w/x)

Blieskastel, Frankfurt am Main
Full-timeOn-siteSenior

Description

In this role, you will be at the forefront of enhancing customer experiences by executing strategic roadmaps and leading surveys. Your efforts will ensure a seamless journey for customers, fostering loyalty and meaningful connections across all channels.

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Requirements

  • •Proven track record of implementing insights and analytics frameworks
  • •Proven track record of utilizing digital technologies and data to extract customer insights
  • •Strong experience in international project management
  • •Excellent analytical and listening skills
  • •Ability to function in a matrix environment and excellent collaboration skills

Work Experience

approx. 4 - 6 years

Tasks

  • •Execute the Customer Centricity Stream roadmap
  • •Lead the Speak Up! 2026 customer survey
  • •Report survey results across Functions & Markets
  • •Define remediation plans based on survey results
  • •Develop and deploy VoC, CSAT, and Customer Data platforms
  • •Drive consistency in customer experience across all touchpoints
  • •Integrate customer journey insights into various Function plans
  • •Transform the Customer Centricity & Experience team

Languages

English – Business Fluent

Benefits

Mentorship & Coaching

  • •Personalized onboarding experience

Learning & Development

  • •Opportunities to learn and grow

Career Advancement

  • •Internal career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hager Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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