Flip App
Customer Care Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Stuttgart
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FLFlip GmbH
Customer Care Manager(m/w/x)
Berlin, Stuttgart
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Building AI-powered triage and automations for employee experience platform. Active use of AI tools like Claude, Gemini, ChatGPT required. Remote work in EU, E-Gym-Wellpass membership.
Requirements
- Leverage support as leverage, not overhead
- Active use of AI tools (Claude, Gemini, ChatGPT)
- Structure creation under pressure
- Ownership from day one, hands-on mindset
- Cross-disciplinary thinking (Support, Product, Engineering)
- 3 years customer care/support experience, ideally B2B SaaS
- Solid knowledge of support platforms (Zendesk, Intercom, Freshdesk)
- Active engagement with AI tools (Claude, Gemini, ChatGPT)
- Analytical mindset, prioritization under pressure
- Fluent German and English (written and spoken)
Tasks
- Handle incoming customer requests
- Prioritize and manage high ticket volumes
- Track developments in AI models and tools
- Challenge and optimize existing processes
- Build intelligent automations and AI-powered triage
- Develop scalable self-service solutions
- Configure and optimize the support platform
- Build KPIs and reporting structures
- Push for a 24/7 support model
- Translate customer feedback into actionable insights
- Collaborate with the product team
- Support engineering through structured feedback
- Reduce recurring requests with automations
- Evaluate and integrate new AI tools
- Ensure consistent SLA adherence
- Automate manual processes
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Claude
- Gemini
- ChatGPT
- Zendesk
- Intercom
- Freshdesk
Benefits
Healthcare & Fitness
- E-Gym-Wellpass membership
Company Bike
- Job bike leasing
Flexible Working
- Remote work in EU
Team Events
- Team events
Informal Culture
- Culture days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Flip GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FLFlip GmbH
Customer Care Manager(m/w/x)
Berlin, Stuttgart
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Building AI-powered triage and automations for employee experience platform. Active use of AI tools like Claude, Gemini, ChatGPT required. Remote work in EU, E-Gym-Wellpass membership.
Requirements
- Leverage support as leverage, not overhead
- Active use of AI tools (Claude, Gemini, ChatGPT)
- Structure creation under pressure
- Ownership from day one, hands-on mindset
- Cross-disciplinary thinking (Support, Product, Engineering)
- 3 years customer care/support experience, ideally B2B SaaS
- Solid knowledge of support platforms (Zendesk, Intercom, Freshdesk)
- Active engagement with AI tools (Claude, Gemini, ChatGPT)
- Analytical mindset, prioritization under pressure
- Fluent German and English (written and spoken)
Tasks
- Handle incoming customer requests
- Prioritize and manage high ticket volumes
- Track developments in AI models and tools
- Challenge and optimize existing processes
- Build intelligent automations and AI-powered triage
- Develop scalable self-service solutions
- Configure and optimize the support platform
- Build KPIs and reporting structures
- Push for a 24/7 support model
- Translate customer feedback into actionable insights
- Collaborate with the product team
- Support engineering through structured feedback
- Reduce recurring requests with automations
- Evaluate and integrate new AI tools
- Ensure consistent SLA adherence
- Automate manual processes
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Claude
- Gemini
- ChatGPT
- Zendesk
- Intercom
- Freshdesk
Benefits
Healthcare & Fitness
- E-Gym-Wellpass membership
Company Bike
- Job bike leasing
Flexible Working
- Remote work in EU
Team Events
- Team events
Informal Culture
- Culture days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Flip GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Flip GmbH
Industry
IT
Description
The company aims to be the world's most used AI employee experience platform, revolutionizing the work lives of frontline workers.
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