Cencora
Customer Service Executive(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Sindelfingen
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Resolving escalated customer complaints and optimizing roadside assistance processes for 4x4 vehicle manufacturer. Professional German language skills (B2/C1) required. Direct liaison with Road Side Assistance provider, experience with VIPs a plus.
Requirements
- Professional working proficiency in German (B2/C1) or Native-level German
- Bachelor in Business Administration or equivalent
- Minimum 5 years customer-related experience, preferably automotive
- Experience working with VIPs is a plus
- Experience with complex cases involving multiple departments
- Experience across and influencing broad stakeholder group for complaint resolution
- Effective communication of complex subjects verbally and in writing
- Ability to make sound judgments and quick decisions
- High literacy, numeracy, and attention to detail
- Manage multiple customer escalations and case documentation
- Confident in difficult conversations at multiple levels
- Experienced in conflict resolution
- Skilled in prioritisation and working towards tight deadlines
- Self-motivated, highly organised, can-do attitude
- Commercially astute
- Automotive or high-end Retail experience desirable but not essential
- Confident user of MS Office, particularly Excel and PowerPoint
- Good IT literacy, familiar with business systems
- Broad high-level understanding of vehicle operation, maintenance, common issues
- Ability to remain calm and objective
- Empathetic with high emotional intelligence
- Positive and engaging
- Pragmatic and tenacious
- Organised and diligent
- Proactive
Tasks
- Manage and coordinate resolution of escalated customer complaints
- Act as operational liaison between customers and service teams
- Increase customer satisfaction
- Manage relationship with Road Side Assistance provider
- Optimize Road Side Assistance and Customer Case processes
- Resolve escalated cases timely and effectively
- Gather and submit financial information for reimbursements
- Ensure compliance with consumer rights and legal obligations
- Comply with INEOS technical standards and warranty policies
- Provide consistent and proactive customer communication
- Record and update Customer Case escalations in CS Escalations Tracker
- Support weekly management reviews with case history
- Plan and pre-empt customer communication needs
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Tools & Technologies
- MS Office
- Excel
- PowerPoint
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of INEOS Automotive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Resolving escalated customer complaints and optimizing roadside assistance processes for 4x4 vehicle manufacturer. Professional German language skills (B2/C1) required. Direct liaison with Road Side Assistance provider, experience with VIPs a plus.
Requirements
- Professional working proficiency in German (B2/C1) or Native-level German
- Bachelor in Business Administration or equivalent
- Minimum 5 years customer-related experience, preferably automotive
- Experience working with VIPs is a plus
- Experience with complex cases involving multiple departments
- Experience across and influencing broad stakeholder group for complaint resolution
- Effective communication of complex subjects verbally and in writing
- Ability to make sound judgments and quick decisions
- High literacy, numeracy, and attention to detail
- Manage multiple customer escalations and case documentation
- Confident in difficult conversations at multiple levels
- Experienced in conflict resolution
- Skilled in prioritisation and working towards tight deadlines
- Self-motivated, highly organised, can-do attitude
- Commercially astute
- Automotive or high-end Retail experience desirable but not essential
- Confident user of MS Office, particularly Excel and PowerPoint
- Good IT literacy, familiar with business systems
- Broad high-level understanding of vehicle operation, maintenance, common issues
- Ability to remain calm and objective
- Empathetic with high emotional intelligence
- Positive and engaging
- Pragmatic and tenacious
- Organised and diligent
- Proactive
Tasks
- Manage and coordinate resolution of escalated customer complaints
- Act as operational liaison between customers and service teams
- Increase customer satisfaction
- Manage relationship with Road Side Assistance provider
- Optimize Road Side Assistance and Customer Case processes
- Resolve escalated cases timely and effectively
- Gather and submit financial information for reimbursements
- Ensure compliance with consumer rights and legal obligations
- Comply with INEOS technical standards and warranty policies
- Provide consistent and proactive customer communication
- Record and update Customer Case escalations in CS Escalations Tracker
- Support weekly management reviews with case history
- Plan and pre-empt customer communication needs
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Tools & Technologies
- MS Office
- Excel
- PowerPoint
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of INEOS Automotive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
INEOS Automotive
Industry
Automotive
Description
INEOS Automotive is a manufacturer of 4x4 vehicles, having established itself as a contender in development and manufacturing, and is building its double cab pick up, the Quartermaster.
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