Coordinator Wholesale Operations & Customer Service(m/w/x)

Description

As a Coordinator in Wholesale Operations & Customer Service, you will manage order processing and provide essential support to sales representatives. This role involves ensuring timely deliveries, maintaining customer data, and collaborating with various teams to enhance operational efficiency.

Requirements

• •Commercial education
• •Vocational diploma or Abitur
• •Communication and teamwork skills
• •Organizational talent and ability to set priorities
• •Affinity with numbers and structured working with data and lists
• •Good German language skills and fluent in English
• •Advanced PC user skills (MS-Office)

Tasks

• •Process orders and monitor the order book in SAP
• •Ensure timely progression of orders through the warehouse and delivery cycle
• •Enter relevant data for order delivery, including customer order numbers and size verification
• •Prepare analyses on orders, delivery status, and partner inquiries
• •Process return requests efficiently
• •Provide service-oriented support to sales representatives on delivery status and availability
• •Monitor special orders, including advertising requests
• •Generate specific reports as needed
• •Maintain direct contact with partners, warehouse, credit control, and sales teams regarding order and delivery status
• •Update and maintain customer master data
• •Support credit control in Amsterdam with account clarifications
• •Create divisional reports, such as Pack & Hold
• •Collaborate with relevant departments on various tasks
• •Process orders and notifications on customer portals
• •Act as the contact person for B2B inquiries
• •Participate in specific projects as assigned

Tools & Technologies

Benefits