ESD Empfangs- und SekretariatsDienstleistungen GmbH
Empfangsmitarbeiter(m/w/x)
Full-timeOn-siteJunior
Ingolstadt
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VAValue Retail
Concierge / Guest Services Assistant(m/w/x)
Ingolstadt
Full-timeOn-siteExperienced
Nejo AI Summary
Proactive guest engagement, providing photo, luggage, and Hands Free Shopping assistance. Two years experience in hospitality or retail ideally. Dynamic, guest-facing role with diverse international clientele.
Requirements
- At least 2 years experience in Hospitality, Tourism, Leisure or Retail industries (ideally)
- Intuitive understanding of customer experience/hospitality excellence
- Desire and drive for world-class hospitality and proven guest experience
- Excellent interpersonal skills with international guests, impact & influence
- Ability to prioritize, adapt, and remain calm under pressure
- Flexibility in working hours and patterns (including Saturdays)
- Sound understanding of retail, tourism, leisure sectors or desire to learn
- Interest in and knowledge of the local area
- Professional, friendly, and approachable manner
- Computer literate and conversant in Microsoft Office Applications
- Conversational German & English (written & spoken), other language knowledge desirable
Tasks
- Proactively approach guests
- Offer photo taking and luggage storage
- Provide Hands Free Shopping assistance
- Share information on boutiques
- Engage guests in conversation
- Assist with shuttle arrivals and departures
- Ensure cleanliness of shuttles
- Motivate shuttle drivers
- Collaborate with Concierge, Security, Housekeepers, and brand partners
- Assist boutiques, brand partners, VIP Lounge, and Guest Services
- Identify guest satisfaction issues (e.g., long queues)
- Identify maintenance requirements
- Station yourself at main entrances and key locations
- Roam leisurely throughout the village
- Welcome guests with an engaging attitude
- Assist Guest Lounge with arrivals, events, and guest needs
- Plan and implement village hospitality initiatives
- Continuously improve initiatives to delight guests
- Advise guests on tourism and hospitality offers
- Book live entertainment and sightseeing tours
- Reserve cinema tickets and restaurants
- Arrange refreshments for guests
- Offer knowledgeable insights on village brands and promotions
- Provide proactive feedback to enhance guest experience
- Suggest improvements for hospitality and services
- Resolve customer complaints professionally and reassuringly
- Adhere to company policy for complaint resolution
- Support and deliver Privilege and Miles&More loyalty programs
- Sell and administer Gift Vouchers and Wertheim Souvenirs
- Promote and cross-sell village services like baggage drop
Work Experience
- 2 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office Applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Value Retail and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Deutsche Bildungs- und Sicherheitslösungen GmbH
Empfangsmitarbeiter / Security(m/w/x)
Full-timeOn-siteEntry LevelIngolstadtfrom 19.17 / hour - Value Retail
Leasing Coordinator(m/w/x)
Full-timeOn-siteExperiencedIngolstadt, Wertheim - SONS Germany
Store Manager Assistant(m/w/x)
Full-timeOn-siteManagementIngolstadt - PVH Brands Germany GmbH
Verkaufsberater(m/w/x)
Full-timeOn-siteJuniorIngolstadt
VAValue Retail
Concierge / Guest Services Assistant(m/w/x)
Ingolstadt
Full-timeOn-siteExperienced
Nejo AI Summary
Proactive guest engagement, providing photo, luggage, and Hands Free Shopping assistance. Two years experience in hospitality or retail ideally. Dynamic, guest-facing role with diverse international clientele.
Requirements
- At least 2 years experience in Hospitality, Tourism, Leisure or Retail industries (ideally)
- Intuitive understanding of customer experience/hospitality excellence
- Desire and drive for world-class hospitality and proven guest experience
- Excellent interpersonal skills with international guests, impact & influence
- Ability to prioritize, adapt, and remain calm under pressure
- Flexibility in working hours and patterns (including Saturdays)
- Sound understanding of retail, tourism, leisure sectors or desire to learn
- Interest in and knowledge of the local area
- Professional, friendly, and approachable manner
- Computer literate and conversant in Microsoft Office Applications
- Conversational German & English (written & spoken), other language knowledge desirable
Tasks
- Proactively approach guests
- Offer photo taking and luggage storage
- Provide Hands Free Shopping assistance
- Share information on boutiques
- Engage guests in conversation
- Assist with shuttle arrivals and departures
- Ensure cleanliness of shuttles
- Motivate shuttle drivers
- Collaborate with Concierge, Security, Housekeepers, and brand partners
- Assist boutiques, brand partners, VIP Lounge, and Guest Services
- Identify guest satisfaction issues (e.g., long queues)
- Identify maintenance requirements
- Station yourself at main entrances and key locations
- Roam leisurely throughout the village
- Welcome guests with an engaging attitude
- Assist Guest Lounge with arrivals, events, and guest needs
- Plan and implement village hospitality initiatives
- Continuously improve initiatives to delight guests
- Advise guests on tourism and hospitality offers
- Book live entertainment and sightseeing tours
- Reserve cinema tickets and restaurants
- Arrange refreshments for guests
- Offer knowledgeable insights on village brands and promotions
- Provide proactive feedback to enhance guest experience
- Suggest improvements for hospitality and services
- Resolve customer complaints professionally and reassuringly
- Adhere to company policy for complaint resolution
- Support and deliver Privilege and Miles&More loyalty programs
- Sell and administer Gift Vouchers and Wertheim Souvenirs
- Promote and cross-sell village services like baggage drop
Work Experience
- 2 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office Applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Value Retail and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Value Retail
Industry
Retail
Description
Value Retail operates retail villages. It focuses on creating unique shopping experiences and fostering brand partnerships.
Not a perfect match?
- ESD Empfangs- und SekretariatsDienstleistungen GmbH
Empfangsmitarbeiter(m/w/x)
Full-timeOn-siteJuniorIngolstadt - Deutsche Bildungs- und Sicherheitslösungen GmbH
Empfangsmitarbeiter / Security(m/w/x)
Full-timeOn-siteEntry LevelIngolstadtfrom 19.17 / hour - Value Retail
Leasing Coordinator(m/w/x)
Full-timeOn-siteExperiencedIngolstadt, Wertheim - SONS Germany
Store Manager Assistant(m/w/x)
Full-timeOn-siteManagementIngolstadt - PVH Brands Germany GmbH
Verkaufsberater(m/w/x)
Full-timeOn-siteJuniorIngolstadt