Dandy
Clinical Support Trainer & CX Expert, Removables(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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DADandy
Clinical Support Trainer & CX Expert(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding dental practices virtually and in-person, coaching digital workflows with 3Shape TRIOS. 8+ years clinical experience required. Healthcare, parental planning, and retirement savings.
Requirements
- 8+ years high-volume dental lab/clinical experience
- Coaching or mentoring ability
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribution to high-performance culture
Tasks
- Deliver virtual and in-practice onboarding
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows in real-time
- Remove clinical and workflow blockers
- Help practices establish strong habits
- Localize global training content
- Align training with regional workflows and norms
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide clear guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Contribute to knowledge resources
- Partner with cross-functional teams on projects
- Improve clinical processes, case quality, and customer experience
- Maintain knowledge of local clinical standards and regulations
Work Experience
- 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- local – Native
Tools & Technologies
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM design
Benefits
Healthcare & Fitness
- Healthcare
Other Benefits
- Dental support
Mental Health Support
- Mental health support
Family Support
- Parental planning resources
Retirement Plans
- Retirement savings options
More Vacation Days
- Generous paid time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dandy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DADandy
Clinical Support Trainer & CX Expert(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding dental practices virtually and in-person, coaching digital workflows with 3Shape TRIOS. 8+ years clinical experience required. Healthcare, parental planning, and retirement savings.
Requirements
- 8+ years high-volume dental lab/clinical experience
- Coaching or mentoring ability
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribution to high-performance culture
Tasks
- Deliver virtual and in-practice onboarding
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows in real-time
- Remove clinical and workflow blockers
- Help practices establish strong habits
- Localize global training content
- Align training with regional workflows and norms
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide clear guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Contribute to knowledge resources
- Partner with cross-functional teams on projects
- Improve clinical processes, case quality, and customer experience
- Maintain knowledge of local clinical standards and regulations
Work Experience
- 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- local – Native
Tools & Technologies
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM design
Benefits
Healthcare & Fitness
- Healthcare
Other Benefits
- Dental support
Mental Health Support
- Mental health support
Family Support
- Parental planning resources
Retirement Plans
- Retirement savings options
More Vacation Days
- Generous paid time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dandy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Dandy
Industry
Healthcare
Description
Dandy is transforming the dental industry by simplifying and modernizing dental practices through technology, building the operating system for dental offices globally.
Not a perfect match?
- Dandy
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