Dandy
Clinical Support Trainer & CX Expert(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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DADandy
Clinical Support Trainer & CX Expert, Removables(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Delivering virtual and in-practice onboarding for dental practices, building clinician confidence in digital workflows. 8+ years in high-volume dental labs/clinics with 3Shape TRIOS proficiency required. Up to 50% travel, 50% in-office in Berlin.
Requirements
- 8+ years experience in high-volume dental lab/clinical environment
- Demonstrated ability to coach or mentor others
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex clinical/technical concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly with clinicians/teams
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribute to a high-performance culture
Tasks
- Deliver high-impact onboarding virtually and in-practice
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows to enhance scan quality
- Remove clinical and workflow barriers
- Localize global training content for regional needs
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Partner with cross-functional teams on projects
- Maintain knowledge of local clinical standards
Work Experience
- 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM
Benefits
Mentorship & Coaching
- Up to 50% travel for in-practice training
Flexible Working
- 50% in office in Berlin
Healthcare & Fitness
- Healthcare
Other Benefits
- Dental support
- Interview accommodations
Mental Health Support
- Mental health support
Family Support
- Parental planning resources
Retirement Plans
- Retirement savings options
More Vacation Days
- Generous paid time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dandy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DADandy
Clinical Support Trainer & CX Expert, Removables(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Delivering virtual and in-practice onboarding for dental practices, building clinician confidence in digital workflows. 8+ years in high-volume dental labs/clinics with 3Shape TRIOS proficiency required. Up to 50% travel, 50% in-office in Berlin.
Requirements
- 8+ years experience in high-volume dental lab/clinical environment
- Demonstrated ability to coach or mentor others
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex clinical/technical concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly with clinicians/teams
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribute to a high-performance culture
Tasks
- Deliver high-impact onboarding virtually and in-practice
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows to enhance scan quality
- Remove clinical and workflow barriers
- Localize global training content for regional needs
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Partner with cross-functional teams on projects
- Maintain knowledge of local clinical standards
Work Experience
- 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM
Benefits
Mentorship & Coaching
- Up to 50% travel for in-practice training
Flexible Working
- 50% in office in Berlin
Healthcare & Fitness
- Healthcare
Other Benefits
- Dental support
- Interview accommodations
Mental Health Support
- Mental health support
Family Support
- Parental planning resources
Retirement Plans
- Retirement savings options
More Vacation Days
- Generous paid time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dandy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Dandy
Industry
Healthcare
Description
Dandy is transforming the dental industry by simplifying and modernizing dental practices through technology, building the operating system for dental offices globally.
Not a perfect match?
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