Contentful
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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End-to-end client relationship ownership and account growth in digital platforms and content ecosystems. 5-8 years complex account management experience required. 28 days vacation, hybrid setup, home office support.
Requirements
- Proven experience owning and growing complex client accounts with multiple stakeholders (5-8 years)
- Client relationship management, delivery understanding, and commercial thinking
- Experience in digital, consulting, or agency environments (platforms, content, or digital operations)
- Confidence in leading client conversations, presentations, and strategic discussions
- Structured and proactive working with ownership mindset
- Ability to translate complexity into clarity and turn strategy into execution
- Strong stakeholder management skills, ability to challenge and support
- Solution-oriented mindset, creating solutions
- High resilience and effectiveness in fast-paced, evolving environments
- Clear focus on outcomes, impact, and continuous improvement
- Comfortable staying close to execution and taking responsibility for making things work
- Experience with Digital Experience Platforms, CMS, or content ecosystems
- Proven track record of leading clients through transformation and enablement initiatives
- Exposure to commercial responsibility (forecasting, pricing, negotiations)
- Ability to translate market trends and platform developments into actionable opportunities
- Experience working in multi-market or global setups
- Experience leading teams, workstreams, or cross-functional setups
Tasks
- Own client relationships end-to-end
- Act as the main point of contact and trusted advisor
- Build long-term partnerships based on trust and clarity
- Drive account growth and development
- Identify and develop new business opportunities
- Translate client needs into actionable solutions
- Connect client objectives with ctrl QS services
- Lead client conversations and decision-making
- Guide discussions from problem framing to solution development
- Ensure high-quality and consistent delivery
- Collaborate with internal teams to achieve results
- Help clients adopt platforms and improve workflows
- Reduce client complexity and create sustainable impact
- Handle commercial agreements and negotiations
- Link decisions to value creation
- Guide clients through organizational change
- Align stakeholders and ensure progress in dynamic environments
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Digital Experience Platforms
- CMS
- content ecosystems
Benefits
More Vacation Days
- Time off for extra hours worked
Flexible Working
- Flexible working environment
- Hybrid working setup
- Up to 3 months remote work per year
Other Benefits
- Home office support
Learning & Development
- Continuous learning opportunities
- Internal Academy
Career Advancement
- Career growth opportunities
- Fluid career paths
Mentorship & Coaching
- Sparring and mentorship
Informal Culture
- Supportive team environment
- Diverse team
- Multicultural team
Team Events
- Team-building activities
- Regular team events
- Summer party
- Christmas party
Healthcare & Fitness
- Sport and health initiatives
Free or Subsidized Food
- Monthly team lunches
Snacks & Drinks
- Weekly company breakfasts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ctrl QS GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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End-to-end client relationship ownership and account growth in digital platforms and content ecosystems. 5-8 years complex account management experience required. 28 days vacation, hybrid setup, home office support.
Requirements
- Proven experience owning and growing complex client accounts with multiple stakeholders (5-8 years)
- Client relationship management, delivery understanding, and commercial thinking
- Experience in digital, consulting, or agency environments (platforms, content, or digital operations)
- Confidence in leading client conversations, presentations, and strategic discussions
- Structured and proactive working with ownership mindset
- Ability to translate complexity into clarity and turn strategy into execution
- Strong stakeholder management skills, ability to challenge and support
- Solution-oriented mindset, creating solutions
- High resilience and effectiveness in fast-paced, evolving environments
- Clear focus on outcomes, impact, and continuous improvement
- Comfortable staying close to execution and taking responsibility for making things work
- Experience with Digital Experience Platforms, CMS, or content ecosystems
- Proven track record of leading clients through transformation and enablement initiatives
- Exposure to commercial responsibility (forecasting, pricing, negotiations)
- Ability to translate market trends and platform developments into actionable opportunities
- Experience working in multi-market or global setups
- Experience leading teams, workstreams, or cross-functional setups
Tasks
- Own client relationships end-to-end
- Act as the main point of contact and trusted advisor
- Build long-term partnerships based on trust and clarity
- Drive account growth and development
- Identify and develop new business opportunities
- Translate client needs into actionable solutions
- Connect client objectives with ctrl QS services
- Lead client conversations and decision-making
- Guide discussions from problem framing to solution development
- Ensure high-quality and consistent delivery
- Collaborate with internal teams to achieve results
- Help clients adopt platforms and improve workflows
- Reduce client complexity and create sustainable impact
- Handle commercial agreements and negotiations
- Link decisions to value creation
- Guide clients through organizational change
- Align stakeholders and ensure progress in dynamic environments
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Digital Experience Platforms
- CMS
- content ecosystems
Benefits
More Vacation Days
- Time off for extra hours worked
Flexible Working
- Flexible working environment
- Hybrid working setup
- Up to 3 months remote work per year
Other Benefits
- Home office support
Learning & Development
- Continuous learning opportunities
- Internal Academy
Career Advancement
- Career growth opportunities
- Fluid career paths
Mentorship & Coaching
- Sparring and mentorship
Informal Culture
- Supportive team environment
- Diverse team
- Multicultural team
Team Events
- Team-building activities
- Regular team events
- Summer party
- Christmas party
Healthcare & Fitness
- Sport and health initiatives
Free or Subsidized Food
- Monthly team lunches
Snacks & Drinks
- Weekly company breakfasts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ctrl QS GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ctrl QS GmbH
Industry
IT
Description
The company partners with global brands to implement and manage digital solutions, focusing on corporate digital transformation.
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