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CECelonis

Client Engagement Partner - Manufacturing / Automotive(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Driving process intelligence adoption for manufacturing/automotive clients with AI integration. 10+ years customer success or strategy consulting experience required. Company equity and generous PTO.

Requirements

  • Minimum 10 years relevant customer success, strategy consulting, or related experience in Manufacturing/Automotive
  • Strong experience driving large scale transformation programs, process re-engineering, and implementations
  • Experience with AI-based transformation (strong plus)
  • Deep exposure to successful change management practices
  • Ability to navigate large global organizations with persuasion skills
  • Ability to work with internal resources to design, pitch, and sell opportunities
  • Natural and consultative approach when engaging with senior executives
  • Strong team player with patient, entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills to translate Celonis use cases into customer business landscape
  • Self-motivated, proactive team player
  • Ability to thrive in fast-paced, collaborative, ambiguous environments with stakeholders

Tasks

  • Lead client engagements as the accountable program lead
  • Develop and maintain strong stakeholder relationships
  • Embed Celonis into customer strategic objectives
  • Ensure engagements are properly staffed with global teams
  • Mentor customers on organization design
  • Mentor customers on Center of Excellence maturation
  • Coach team members and provide guidance
  • Provide feedback on team performance to managers
  • Manage the end-to-end customer value journey
  • Influence key customer stakeholders
  • Establish Celonis program roadmap with senior stakeholders
  • Establish detailed value plans with senior stakeholders
  • Resolve customer escalations by orchestrating internal teams
  • Internalize customer strategy and targets
  • Drive Celonis delivery alignment to customer strategy
  • Support customers in solving business-critical problems
  • Drive value realization within accounts
  • Drive adoption within accounts
  • Ensure high-quality project completion
  • Ensure on-time project completion
  • Meet usage and adoption targets
  • Organize and lead customer advisory boards
  • Address industry-specific challenges and innovations
  • Gather insights to improve products and services
  • Act as the voice of the customer internally
  • Align product development with industry needs
  • Align service offerings with industry needs
  • Collaborate on customer advocacy strategies
  • Drive customer presence at key events
  • Drive customer sponsorship at key events
  • Serve as a Celonis leader at conferences
  • Serve as a Celonis leader at webinars
  • Publish thought leadership
  • Collaborate on innovation in specific domains
  • Collaborate on new asset development in specific domains
  • Contribute to playbooks for the value engineering team
  • Contribute to resources for the value engineering team
  • Contribute to tools for the value engineering team

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Celonis

Benefits

More Vacation Days

  • Generous PTO

Flexible Working

  • Hybrid working options

Competitive Pay

  • Company equity (RSUs)

Other Benefits

  • Comprehensive benefits
  • Inclusion and belonging programs

Generous Parental Leave

  • Extensive parental leave

Purpose-Driven Work

  • Dedicated volunteer days

Healthcare & Fitness

  • Gym subsidies

Mental Health Support

  • Counseling
  • Well-being programs

Informal Culture

  • Open culture

Startup Environment

  • Autonomous teams
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Celonis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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