Description

In this role, you will engage with C-level executives to drive data-driven business transformation in the Manufacturing and Automotive sectors. Your day-to-day responsibilities will include managing customer relationships, guiding teams, and ensuring successful adoption of the Celonis platform.

Requirements

• •Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Manufacturing/Automotive
• •Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• •Experience with AI-based transformation
• •Deep exposure to successful change management practices
• •Ability to navigate large global organizations and persuade through data, facts, and confidence
• •Ability to work with internal resources to design, pitch, and sell opportunities
• •Natural and consultative approach when engaging with senior executives
• •Strong team player with patient and entrepreneurial leadership style
• •Project management skills to organize and manage multiple streams
• •Strong communication skills and ability to translate Celonis use cases into customer business landscape
• •Self-motivated and proactive team player
• •Ability to thrive in fast-paced, collaborative, and ambiguous environments

Tasks

• •Develop and maintain relationships with key stakeholders, including C-level executives
• •Ensure proper staffing for engagements using global cross-functional Celonis teams
• •Mentor customers on organization design and Centers of Excellence maturation
• •Provide guidance and support to team members, offering feedback on performance
• •Manage the end-to-end customer value journey
• •Influence stakeholders through executive communication and industry expertise
• •Establish the Celonis program roadmap and detailed value plans with senior stakeholders
• •Resolve customer escalations by efficiently orchestrating internal teams
• •Align Celonis delivery with the customer's strategy and targets
• •Drive value realization and adoption within accounts, ensuring project completion and client satisfaction
• •Organize and lead customer advisory boards to address industry challenges
• •Act as the voice of the customer to align product development with industry needs
• •Drive customer presence at key Celonis and industry events
• •Collaborate on innovation and new asset development for the value engineering team

Benefits