Business Process Analyst II(m/w/x)

Description

In this role, you will be the go-to person for Microsoft Dynamics 365 at the Muenster facility, driving process improvements and ensuring smooth operations. Your day-to-day responsibilities will include managing user support, coordinating with external partners, and enhancing business processes to boost efficiency.

Requirements

• •Experience with Microsoft Dynamics 365 (minimum 3 years)
• •Strong organizational and independent work skills
• •Effective communication and stakeholder management abilities
• •Experience in business analysis and process improvement
• •Ability to manage multiple tasks and prioritize effectively
• •Microsoft certification
• •Familiarity with ServiceNow and Plan View
• •Technical/development experience with D365 configuration
• •Project and time management skills
• •Ability to simplify and communicate complex technical information

Tasks

• •Serve as the primary contact for D365 issues at the Muenster facility
• •Manage and prioritize the ServiceNow ticket queue with Hitachi
• •Coordinate with Hitachi for timely issue resolution and enhancements
• •Assess and improve business processes in operations, shipping, and finance
• •Document system changes according to governance processes
• •Support users with D365 transactions and troubleshoot challenges
• •Review and address backlog items, bugs, and enhancement requests in Azure DevOps
• •Lead or support projects to enhance business efficiency
• •Facilitate communication between IT, business stakeholders, and external partners
• •Maintain documentation and ensure compliance with internal procedures

Tools & Technologies