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CHChanel Switzerland

Boutique Director(m/w/x)

Zürich
Full-timeOn-siteSenior

Directing a 50-person team in luxury fashion, watch, and jewelry retail. 10 years sales management experience required, with 5 years in luxury retail. Leading 6 direct reports, focused on world-class client experience.

Requirements

  • At least 10 years of documented experience in sales management
  • Minimum 5 years of shop floor experience within the Luxury industry
  • Strong people management skills, engaging and communicative
  • Self-driven, positive, and independent personality
  • Trustworthiness with high integrity and ethics
  • Fluency in English and ideally German; French is a plus

Tasks

  • Lead and inspire a team of around 50 people
  • Establish a world-class service and selling culture
  • Ensure high standards of client experience
  • Develop and achieve business goals with Front of House and Heart of House teams
  • Act as a leader of leaders with a minimum of 6 direct reports
  • Foster a positive working environment and culture of feedback
  • Encourage diversity, mutual respect, and teamwork
  • Lead the team with agility and resilience
  • Seek continuous improvement based on key performance indicators
  • Communicate CHANEL's aesthetic vision to boutique clients
  • Infuse the essence of each collection into boutique buyings
  • Ensure boutique assortment aligns with buying strategy and budget
  • Implement and uphold image and visual merchandising guidelines
  • Demonstrate state-of-the-art client engagement on the selling floor
  • Coach boutique staff to deliver an elevated client experience
  • Develop a client-centric culture emphasizing engagement and loyalty

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic
  • FrenchBasic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Chanel Switzerland and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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