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Avaloq
16d ago

Banking Specialist - Service Desk(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

As the primary contact for the company's clients, you will ensure high satisfaction by managing operational requests and maintaining service standards to foster long-term partnerships.

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Requirements

  • Banking apprenticeship, economics degree, or comparable qualification
  • Understanding of banking products and processes
  • Confident handling of MS Office 365
  • Fluent German and good English skills
  • Communication talent and quick comprehension
  • Flexibility and willingness to learn
  • Previous experience in a similar role
  • Experience in banking or IT service

Education

Vocational certification
OR
Bachelor's degree

Tasks

  • Develop and maintain long-term customer relationships
  • Ensure service delivery aligns with contracts and SLAs
  • Create reports and monthly billing data
  • Secure all operational service processes
  • Process and coordinate incoming operational requests
  • Document requests for operational processes
  • Act as an interface between clients and operational units

Tools & Technologies

MS Office 365WordExcelPowerPoint

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid and flexible working

Informal Culture

  • Equal opportunity environment
  • Inclusive culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avaloq and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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