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BIBioNTech SE

Associate Director IT Infrastructure Services(m/w/x)

Mainz
Full-timeOn-siteSenior

Setting direction for Service Delivery Managers and driving harmonized cross-service processes in biotechnology for cancer and infectious diseases. 5+ years broad/in-depth service management experience required. Flexible hours, vacation account.

Requirements

  • 5+ years broad/in-depth service management experience
  • Extensive IT Service Management/Delivery experience
  • Solid ITIL frameworks/best practices understanding
  • Strong vendor/contract management capabilities
  • KPI definition/monitoring experience
  • IT infrastructure service delivery strategy capability
  • Proactive process optimization/risk reduction approach
  • Effective communication, negotiation, collaboration skills
  • Strong problem-solving/analytical skills
  • Team leadership/mentoring experience
  • Excellent German/English communication skills
  • Performance under pressure, multi-priority management
  • Comprehensive hybrid IT infrastructure expertise

Tasks

  • Act as primary contact for cross-service topics.
  • Handle cross-service infrastructure escalations.
  • Manage cross-service strategic initiatives.
  • Set direction and priorities for Service Delivery Managers.
  • Drive harmonized processes and standards.
  • Align with architecture and security teams.
  • Manage cross-service vendor and provider relationships.
  • Ensure transparency to IT management and stakeholders.
  • Lead Service Delivery Managers professionally and disciplinarily.
  • Mentor and develop team members.
  • Foster a collaborative, thriving team culture.
  • Develop and implement IT infrastructure strategies.
  • Align IT infrastructure strategies with organizational objectives.
  • Ensure team meets service delivery targets.
  • Ensure team adheres to best practices.
  • Monitor and report on key performance indicators.
  • Oversee Active Directory Domain Services.
  • Oversee File Share Services.
  • Oversee Server Operating Systems Services.
  • Oversee Database Systems Services.
  • Oversee Virtual App and Desktop Infrastructure.
  • Ensure stability, security, and scalability of IT infrastructure.
  • Manage Infrastructure Services portfolio and catalogue.
  • Manage Infrastructure Services budgets across service towers.
  • Manage Infrastructure Services cost transparency across service towers.
  • Manage cost optimization initiatives across service towers.
  • Act as primary contact for internal and external stakeholders.
  • Facilitate communication and collaboration with departments.
  • Facilitate communication and collaboration with partners.
  • Ensure effective communication for Infrastructure Services.
  • Ensure stakeholder management for Infrastructure Services.
  • Identify process optimization opportunities.
  • Identify service enhancement opportunities.
  • Drive initiatives to improve efficiency.
  • Drive initiatives to reduce operational risks.

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • ITIL frameworks
  • Active Directory Domain Services
  • Server Operating Systems
  • Database Systems
  • Virtual App- and Desktop Infrastructure

Benefits

Flexible Working

  • Flexible hours

More Vacation Days

  • Vacation account

Learning & Development

  • Digital learning
  • LinkedIn Learning

Career Advancement

  • Performance and talent development
  • Leadership development

Other Benefits

  • Apprenticeships
  • Support for full potential

Startup Environment

  • Voice at the table

Informal Culture

  • Culture on equal footing

Purpose-Driven Work

  • Opportunities to shape and impact

Company Bike

  • Company bike

Public Transport Subsidies

  • Job ticket
  • Deutschlandticket

Retirement Plans

  • Employer-funded pension

Childcare

  • Childcare
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BioNTech SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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