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Associate Director IT Infrastructure Services(m/w/x)
Setting direction for Service Delivery Managers and driving harmonized cross-service processes in biotechnology for cancer and infectious diseases. 5+ years broad/in-depth service management experience required. Flexible hours, vacation account.
Requirements
- 5+ years broad/in-depth service management experience
- Extensive IT Service Management/Delivery experience
- Solid ITIL frameworks/best practices understanding
- Strong vendor/contract management capabilities
- KPI definition/monitoring experience
- IT infrastructure service delivery strategy capability
- Proactive process optimization/risk reduction approach
- Effective communication, negotiation, collaboration skills
- Strong problem-solving/analytical skills
- Team leadership/mentoring experience
- Excellent German/English communication skills
- Performance under pressure, multi-priority management
- Comprehensive hybrid IT infrastructure expertise
Tasks
- Act as primary contact for cross-service topics.
- Handle cross-service infrastructure escalations.
- Manage cross-service strategic initiatives.
- Set direction and priorities for Service Delivery Managers.
- Drive harmonized processes and standards.
- Align with architecture and security teams.
- Manage cross-service vendor and provider relationships.
- Ensure transparency to IT management and stakeholders.
- Lead Service Delivery Managers professionally and disciplinarily.
- Mentor and develop team members.
- Foster a collaborative, thriving team culture.
- Develop and implement IT infrastructure strategies.
- Align IT infrastructure strategies with organizational objectives.
- Ensure team meets service delivery targets.
- Ensure team adheres to best practices.
- Monitor and report on key performance indicators.
- Oversee Active Directory Domain Services.
- Oversee File Share Services.
- Oversee Server Operating Systems Services.
- Oversee Database Systems Services.
- Oversee Virtual App and Desktop Infrastructure.
- Ensure stability, security, and scalability of IT infrastructure.
- Manage Infrastructure Services portfolio and catalogue.
- Manage Infrastructure Services budgets across service towers.
- Manage Infrastructure Services cost transparency across service towers.
- Manage cost optimization initiatives across service towers.
- Act as primary contact for internal and external stakeholders.
- Facilitate communication and collaboration with departments.
- Facilitate communication and collaboration with partners.
- Ensure effective communication for Infrastructure Services.
- Ensure stakeholder management for Infrastructure Services.
- Identify process optimization opportunities.
- Identify service enhancement opportunities.
- Drive initiatives to improve efficiency.
- Drive initiatives to reduce operational risks.
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL frameworks
- Active Directory Domain Services
- Server Operating Systems
- Database Systems
- Virtual App- and Desktop Infrastructure
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for full potential
Startup Environment
- Voice at the table
Informal Culture
- Culture on equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
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Associate Director IT Infrastructure Services(m/w/x)
Setting direction for Service Delivery Managers and driving harmonized cross-service processes in biotechnology for cancer and infectious diseases. 5+ years broad/in-depth service management experience required. Flexible hours, vacation account.
Requirements
- 5+ years broad/in-depth service management experience
- Extensive IT Service Management/Delivery experience
- Solid ITIL frameworks/best practices understanding
- Strong vendor/contract management capabilities
- KPI definition/monitoring experience
- IT infrastructure service delivery strategy capability
- Proactive process optimization/risk reduction approach
- Effective communication, negotiation, collaboration skills
- Strong problem-solving/analytical skills
- Team leadership/mentoring experience
- Excellent German/English communication skills
- Performance under pressure, multi-priority management
- Comprehensive hybrid IT infrastructure expertise
Tasks
- Act as primary contact for cross-service topics.
- Handle cross-service infrastructure escalations.
- Manage cross-service strategic initiatives.
- Set direction and priorities for Service Delivery Managers.
- Drive harmonized processes and standards.
- Align with architecture and security teams.
- Manage cross-service vendor and provider relationships.
- Ensure transparency to IT management and stakeholders.
- Lead Service Delivery Managers professionally and disciplinarily.
- Mentor and develop team members.
- Foster a collaborative, thriving team culture.
- Develop and implement IT infrastructure strategies.
- Align IT infrastructure strategies with organizational objectives.
- Ensure team meets service delivery targets.
- Ensure team adheres to best practices.
- Monitor and report on key performance indicators.
- Oversee Active Directory Domain Services.
- Oversee File Share Services.
- Oversee Server Operating Systems Services.
- Oversee Database Systems Services.
- Oversee Virtual App and Desktop Infrastructure.
- Ensure stability, security, and scalability of IT infrastructure.
- Manage Infrastructure Services portfolio and catalogue.
- Manage Infrastructure Services budgets across service towers.
- Manage Infrastructure Services cost transparency across service towers.
- Manage cost optimization initiatives across service towers.
- Act as primary contact for internal and external stakeholders.
- Facilitate communication and collaboration with departments.
- Facilitate communication and collaboration with partners.
- Ensure effective communication for Infrastructure Services.
- Ensure stakeholder management for Infrastructure Services.
- Identify process optimization opportunities.
- Identify service enhancement opportunities.
- Drive initiatives to improve efficiency.
- Drive initiatives to reduce operational risks.
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL frameworks
- Active Directory Domain Services
- Server Operating Systems
- Database Systems
- Virtual App- and Desktop Infrastructure
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for full potential
Startup Environment
- Voice at the table
Informal Culture
- Culture on equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
About the Company
BioNTech SE
Industry
Pharmaceuticals
Description
Das Unternehmen entwickelt bahnbrechende Medikamente zur Verbesserung der globalen Gesundheit und zur Bekämpfung von Krankheiten.
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