Doinstruct
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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HEHelloFresh
Associate Director Customer Success - HF DACH(m/w/x)
Berlin
Full-timeOn-siteManagement
Nejo AI Summary
Defining and steering customer success roadmap for e-commerce clients. Deep analytical understanding of business metrics required. Flexible working hours, modern workspace, and discounts on company products.
Requirements
- 7+ years professional experience in customer-centric, strategic role, ideally e-commerce
- Deep analytical understanding of business metrics (Retention, Pause rates, NPS)
- Ability to build predictive metric architectures
- Proven ability to apply P&L lens to customer success initiatives
- Ensuring customer happiness contributes to profitability and lifetime value
- Exceptional stakeholder management
- Experience navigating complex global matrix
- Influencing senior leadership for customer-centric priorities
- Self-starter mentality
- Operating as business owner with minimal supervision
- High self-organization
- Ability to deconstruct messy, cross-functional challenges
- Clear, prioritized workstreams creation
- Intrinsic drive to champion user experience
- Passion for creating measurable customer journey improvements
Tasks
- Set standards for Customer Experience excellence
- Define and steer Customer Success roadmap
- Manage Active Customers and retention strategies
- Lead high-impact projects for onboarding and lifecycle
- Institutionalize Voice of the Customer (VoC) programs
- Collaborate with cluster leadership on KPIs
- Identify and resolve operational friction points
- Leverage AI and offshoring for automation and scaling
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
Modern Office
- Modern working space
Corporate Discounts
- Discount for HelloFresh boxes
- Discount for Convini products
Learning & Development
- Development possibilities
- Internal trainings
- Yearly L&D budget for teams
Mentorship & Coaching
- Extensive Onboarding
- Buddy Program
Team Events
- Social events
- Team events
- Company runs
- Book club
Snacks & Drinks
- Friday beers
Healthcare & Fitness
- Discounted fitness offers
- Yoga classes
Mental Health Support
- Well-being initiatives
Childcare
- Childcare benefit
Retirement Plans
- Company pension scheme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HelloFresh and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HEHelloFresh
Associate Director Customer Success - HF DACH(m/w/x)
Berlin
Full-timeOn-siteManagement
Nejo AI Summary
Defining and steering customer success roadmap for e-commerce clients. Deep analytical understanding of business metrics required. Flexible working hours, modern workspace, and discounts on company products.
Requirements
- 7+ years professional experience in customer-centric, strategic role, ideally e-commerce
- Deep analytical understanding of business metrics (Retention, Pause rates, NPS)
- Ability to build predictive metric architectures
- Proven ability to apply P&L lens to customer success initiatives
- Ensuring customer happiness contributes to profitability and lifetime value
- Exceptional stakeholder management
- Experience navigating complex global matrix
- Influencing senior leadership for customer-centric priorities
- Self-starter mentality
- Operating as business owner with minimal supervision
- High self-organization
- Ability to deconstruct messy, cross-functional challenges
- Clear, prioritized workstreams creation
- Intrinsic drive to champion user experience
- Passion for creating measurable customer journey improvements
Tasks
- Set standards for Customer Experience excellence
- Define and steer Customer Success roadmap
- Manage Active Customers and retention strategies
- Lead high-impact projects for onboarding and lifecycle
- Institutionalize Voice of the Customer (VoC) programs
- Collaborate with cluster leadership on KPIs
- Identify and resolve operational friction points
- Leverage AI and offshoring for automation and scaling
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
Modern Office
- Modern working space
Corporate Discounts
- Discount for HelloFresh boxes
- Discount for Convini products
Learning & Development
- Development possibilities
- Internal trainings
- Yearly L&D budget for teams
Mentorship & Coaching
- Extensive Onboarding
- Buddy Program
Team Events
- Social events
- Team events
- Company runs
- Book club
Snacks & Drinks
- Friday beers
Healthcare & Fitness
- Discounted fitness offers
- Yoga classes
Mental Health Support
- Well-being initiatives
Childcare
- Childcare benefit
Retirement Plans
- Company pension scheme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HelloFresh and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
HelloFresh
Industry
Food
Description
The company is focused on delivering meal kits and enhancing cooking experiences for customers.
Not a perfect match?
- Doinstruct
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - HRS Group
Vertical Lead - Customer Success Management(m/w/x)
Full-timeOn-siteSeniorKöln, Berlin - SAP
Customer Success Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin - Navan
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeOn-siteSeniorBerlin - Famly
Head of Customer Success DACH(m/w/x)
Full-timeOn-siteExperiencedBerlin