Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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AIAircall
Associate Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Nurturing DACH market customers on a customer communications and intelligence platform. Fluency in German and English required. Cross-functional collaboration.
Requirements
- Fluency in German
- Bilingual in English
- Previous experience in sales or CSM position
- Comfortable managing multiple tasks in a fast-paced environment
- Experience in SaaS industry
- Passion for providing excellent customer experience
Tasks
- Grow and nurture a portfolio of DACH market customers
- Understand customer goals and needs
- Identify opportunities for cross-selling and upselling
- Maximize portfolio expansion while minimizing churn risks
- Manage renewal activities for timely and profitable contract renewals
- Gather customer product feedback to influence the product roadmap
- Develop and automate processes, practices, and tools
- Define customer strategies focused on client satisfaction and Aircall growth
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AIAircall
Associate Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Nurturing DACH market customers on a customer communications and intelligence platform. Fluency in German and English required. Cross-functional collaboration.
Requirements
- Fluency in German
- Bilingual in English
- Previous experience in sales or CSM position
- Comfortable managing multiple tasks in a fast-paced environment
- Experience in SaaS industry
- Passion for providing excellent customer experience
Tasks
- Grow and nurture a portfolio of DACH market customers
- Understand customer goals and needs
- Identify opportunities for cross-selling and upselling
- Maximize portfolio expansion while minimizing churn risks
- Manage renewal activities for timely and profitable contract renewals
- Gather customer product feedback to influence the product roadmap
- Develop and automate processes, practices, and tools
- Define customer strategies focused on client satisfaction and Aircall growth
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aircall
Industry
IT
Description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Not a perfect match?
- Doinstruct
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