Bitpanda
Manager, Customer Care(m/w/x)
Full-timeWith HomeofficeSenior
Wien, Berlin
New Job?Nejo!
The AI Job Search Engine
BIBitpanda
Associate, Customer Care - Livechat(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeEntry Level
Nejo AI Summary
Livechat support for fintech platform, resolving user issues with clear, friendly communication. Customer-facing experience required, B1 German or EU language fluency. Stock options, work from anywhere.
Requirements
- Customer-facing experience (hospitality, retail, reception)
- Fluent English and B1 German or EU language
- Empathy, friendliness, and helpfulness
- Calmness and reliability under pressure
- Curiosity in fintech, investing, or crypto
- Willingness to learn tools and processes
Tasks
- Support users via live chat and tickets
- Communicate clearly and friendly
- Respond to users in a timely manner
- Help customers solve everyday issues
- Ensure a smooth and positive user experience
- Learn company tools and processes
- Share feedback to improve user support
- Work in a shift system
- Adhere to planned schedules
Education
- Compulsory education
Languages
- English – Fluent
- German – Advanced
- Basque – Advanced
Benefits
Other Benefits
- Shift system work
- Bitpanda merchandise
Flexible Working
- Hybrid working model
- Work from city/country of choice
Competitive Pay
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- Additional time off
Learning & Development
- Unlimited Udemy access
Corporate Discounts
- Partner discounts and rewards
Generous Parental Leave
- New parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite dining
Snacks & Drinks
- Onsite snacks
Job Security
- Tenure recognition
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Concentrix Austria GmbH
Kundenbetreuer für ein E-Health Unternehmen(m/w/x)
Full-timeWith HomeofficeEntry LevelWienfrom 2,005.27 / month - Bitpanda
Phone Support Agent(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Concentrix Austria GmbH
Kundenberater(m/w/x)
Full-time/Part-timeWith HomeofficeCareer ChangerWienfrom 2,005.27 / month - KONE AG Austria
Customer Care Agent Inbound und Empfang(m/w/x)
Full-timeWith HomeofficeNot specifiedWienfrom 3,000 / month
BIBitpanda
Associate, Customer Care - Livechat(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeEntry Level
Nejo AI Summary
Livechat support for fintech platform, resolving user issues with clear, friendly communication. Customer-facing experience required, B1 German or EU language fluency. Stock options, work from anywhere.
Requirements
- Customer-facing experience (hospitality, retail, reception)
- Fluent English and B1 German or EU language
- Empathy, friendliness, and helpfulness
- Calmness and reliability under pressure
- Curiosity in fintech, investing, or crypto
- Willingness to learn tools and processes
Tasks
- Support users via live chat and tickets
- Communicate clearly and friendly
- Respond to users in a timely manner
- Help customers solve everyday issues
- Ensure a smooth and positive user experience
- Learn company tools and processes
- Share feedback to improve user support
- Work in a shift system
- Adhere to planned schedules
Education
- Compulsory education
Languages
- English – Fluent
- German – Advanced
- Basque – Advanced
Benefits
Other Benefits
- Shift system work
- Bitpanda merchandise
Flexible Working
- Hybrid working model
- Work from city/country of choice
Competitive Pay
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- Additional time off
Learning & Development
- Unlimited Udemy access
Corporate Discounts
- Partner discounts and rewards
Generous Parental Leave
- New parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite dining
Snacks & Drinks
- Onsite snacks
Job Security
- Tenure recognition
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bitpanda
Industry
FinancialServices
Description
The company simplifies wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, and commodities.
Not a perfect match?
- Bitpanda
Manager, Customer Care(m/w/x)
Full-timeWith HomeofficeSeniorWien, Berlin - Concentrix Austria GmbH
Kundenbetreuer für ein E-Health Unternehmen(m/w/x)
Full-timeWith HomeofficeEntry LevelWienfrom 2,005.27 / month - Bitpanda
Phone Support Agent(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Concentrix Austria GmbH
Kundenberater(m/w/x)
Full-time/Part-timeWith HomeofficeCareer ChangerWienfrom 2,005.27 / month - KONE AG Austria
Customer Care Agent Inbound und Empfang(m/w/x)
Full-timeWith HomeofficeNot specifiedWienfrom 3,000 / month