Navan
Associate Account Executive(m/w/x)
Full-timeOn-siteJunior
Berlin
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Supporting travel and expense SaaS product administrators with product enablement and email inquiries. Bachelor's degree and 1+ year customer-facing SaaS experience required. Daily product training, direct customer interaction.
Requirements
- Bachelor's degree
- 1+ year experience in customer success, account management, sales, or related customer-facing position in a rapidly growing SaaS company
- Passion for customer experience and technology
- Ability to deeply understand a product
- Superior written communication skills
- Superior verbal communication skills
- Ability to clearly articulate complex concepts and technologies to diverse audiences
- Detail-oriented
- Ability to stay organized and prioritize tasks in a fast-paced environment
- Problem-solving ability
- Data-driven approach
- High intelligence
- High passion
- High drive
- High EQ
- Coachable
- Excitement to delight clients
- Excitement to drive revenue
- Excitement to accelerate careers
- Fluent in German
- Fluent in English
Tasks
- Partner with assigned Account Managers to support customers
- Ensure excellent customer experience through timely, accurate communications
- Develop deep understanding of travel and expense product offering
- Enable programme administrators on Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators
- Handle product integrations, platform settings, and policy configuration queries
- Troubleshoot payment and integration issues, product bugs, and feature requests
- Drive customer satisfaction, adoption, retention, and reduce churn risk
- Provide quick, knowledgeable advice based on customer outcomes
- Handle customer escalations and collaborate with teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback
- Maximize customer value and retention through feedback
- Run playbooks and programme ideas to drive adoption and satisfaction
- Track results based on defined KPIs
- Document processes to support team efficiency and scalability
Work Experience
- 1 year
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Supporting travel and expense SaaS product administrators with product enablement and email inquiries. Bachelor's degree and 1+ year customer-facing SaaS experience required. Daily product training, direct customer interaction.
Requirements
- Bachelor's degree
- 1+ year experience in customer success, account management, sales, or related customer-facing position in a rapidly growing SaaS company
- Passion for customer experience and technology
- Ability to deeply understand a product
- Superior written communication skills
- Superior verbal communication skills
- Ability to clearly articulate complex concepts and technologies to diverse audiences
- Detail-oriented
- Ability to stay organized and prioritize tasks in a fast-paced environment
- Problem-solving ability
- Data-driven approach
- High intelligence
- High passion
- High drive
- High EQ
- Coachable
- Excitement to delight clients
- Excitement to drive revenue
- Excitement to accelerate careers
- Fluent in German
- Fluent in English
Tasks
- Partner with assigned Account Managers to support customers
- Ensure excellent customer experience through timely, accurate communications
- Develop deep understanding of travel and expense product offering
- Enable programme administrators on Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators
- Handle product integrations, platform settings, and policy configuration queries
- Troubleshoot payment and integration issues, product bugs, and feature requests
- Drive customer satisfaction, adoption, retention, and reduce churn risk
- Provide quick, knowledgeable advice based on customer outcomes
- Handle customer escalations and collaborate with teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback
- Maximize customer value and retention through feedback
- Run playbooks and programme ideas to drive adoption and satisfaction
- Track results based on defined KPIs
- Document processes to support team efficiency and scalability
Work Experience
- 1 year
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Navan
Industry
IT
Description
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
Not a perfect match?
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