Carl Zeiss AG
Salesforce Consultant - Service Cloud(m/w/x)
Full-timeOn-siteSenior
Oberkochen
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CACarl Zeiss AG
Application Consultant - Contact Center Solution(m/w/x)
Oberkochen
Full-timeOn-siteSenior
Nejo AI Summary
Developing and optimizing Genesys Cloud Contact Center Solutions at high-tech optics group, configuring flows for business requirements. Profound contact center domain experience with API integration and basic coding knowledge required. Full lifecycle application operations with stakeholder coordination.
Requirements
- Degree in business informatics, industrial engineering, or similar subject area
- Good experience in managing development/support on Genesys Cloud based Contact Center Solution
- Profound experience related to contact center domain and understanding of API integration with basic coding knowledge
- Proficient knowledge of telephony and contact center systems with preference for Genesys Cloud platform experience
- Basic knowledge of Salesforce and/or SAP CRM environment and experience with integration scenarios
- Excellent communication skills and passion for engaging with stakeholders
- Strengths in analytical and conceptual thinking
Tasks
- Develop and optimize Genesys Cloud Contact Center Solutions
- Support and manage application operations throughout the lifecycle
- Gather and prioritize feature and change requests from business groups
- Coordinate implementation with relevant stakeholders
- Develop flows and configure Genesys Cloud based on business requirements
- Handle Genesys Cloud support tickets using ITSM tools
- Manage the release process and solution roadmap with the Product Owner
- Build relationships with cross-functional IT departments and service vendors
- Coordinate integration of the Contact Center Solution with backend systems
- Lead the transformation project to convert to a new contact center solution
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Genesys Cloud
- Salesforce
- SAP CRM
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CACarl Zeiss AG
Application Consultant - Contact Center Solution(m/w/x)
Oberkochen
Full-timeOn-siteSenior
Nejo AI Summary
Developing and optimizing Genesys Cloud Contact Center Solutions at high-tech optics group, configuring flows for business requirements. Profound contact center domain experience with API integration and basic coding knowledge required. Full lifecycle application operations with stakeholder coordination.
Requirements
- Degree in business informatics, industrial engineering, or similar subject area
- Good experience in managing development/support on Genesys Cloud based Contact Center Solution
- Profound experience related to contact center domain and understanding of API integration with basic coding knowledge
- Proficient knowledge of telephony and contact center systems with preference for Genesys Cloud platform experience
- Basic knowledge of Salesforce and/or SAP CRM environment and experience with integration scenarios
- Excellent communication skills and passion for engaging with stakeholders
- Strengths in analytical and conceptual thinking
Tasks
- Develop and optimize Genesys Cloud Contact Center Solutions
- Support and manage application operations throughout the lifecycle
- Gather and prioritize feature and change requests from business groups
- Coordinate implementation with relevant stakeholders
- Develop flows and configure Genesys Cloud based on business requirements
- Handle Genesys Cloud support tickets using ITSM tools
- Manage the release process and solution roadmap with the Product Owner
- Build relationships with cross-functional IT departments and service vendors
- Coordinate integration of the Contact Center Solution with backend systems
- Lead the transformation project to convert to a new contact center solution
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Genesys Cloud
- Salesforce
- SAP CRM
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Carl Zeiss AG
Industry
Other
Description
Das Unternehmen vereint Innovation und Verantwortung und trägt entscheidend zur strategischen Ausrichtung und zum nachhaltigen Erfolg der ZEISS Gruppe bei.
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