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SU
SumUp
6mo ago

Analytics Lead, Operations(m/w/x)

Berlin
Full-timeWith Home OfficeManagement
AI/ML

Description

You lead an analytics team focused on data integrity and infrastructure, collaborating with various stakeholders to enhance customer support strategies and provide actionable insights.

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Requirements

  • •Solid experience in data analytics
  • •Mentoring diverse analytics teams
  • •Excel at stakeholder management
  • •Passionate about data infrastructure
  • •Hands-on experience with Tableau
  • •Developed KPIs for business operations
  • •Skilled at experimentation and product analytics
  • •Thrive in fast-paced environments

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and develop a high-performing analytics team.
  • •Set clear goals and provide continuous feedback.
  • •Foster talent growth through mentorship and training.
  • •Drive data infrastructure excellence and quality.
  • •Oversee customer support data integrity and pipelines.
  • •Manage rigorous testing strategies for data accuracy.
  • •Establish measurement frameworks for support initiatives.
  • •Assess effectiveness of new features and strategies.
  • •Create actionable data products for customer success.
  • •Optimize support funnels and enhance prioritization metrics.
  • •Deliver clear, actionable reports and dashboards.
  • •Unlock self-service analytics for data-driven decisions.
  • •Ensure correct tracking and experimentation on services.
  • •Define success metrics for usability and engagement.
  • •Define project scope and roadmaps for complex projects.
  • •Set quarterly OKRs in alignment with stakeholders.
  • •Collaborate with stakeholders to identify improvement opportunities.

Tools & Technologies

DBTSnowflakeGitTableau

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive salary and benefits
  • •Participation in Virtual Stock Options Program

Workation & Sabbatical

  • •Access to SumUp Sabbatical

Mental Health Support

  • •Employee Assistance Programs

Other Benefits

  • •Support for visa and relocation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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