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ST
Staffbase
last mo.

Advanced Customer Care Agent(m/w/x)

Leipzig
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will support customers with inquiries, ensuring satisfaction through exceptional service. Your day-to-day responsibilities will involve troubleshooting complex issues, guiding support tickets, and collaborating with internal teams to resolve customer concerns.

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Requirements

  • •Experience in customer support with a customer-focused mindset
  • •Excellent communication skills
  • •Strong problem-solving abilities
  • •Foundational knowledge of web technologies (SSO, APIs, HTML/CSS)
  • •Fluency in German and English (min. Level C1)
  • •Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack

Work Experience

approx. 1 - 4 years

Tasks

  • •Deliver outstanding customer service via email, phone, and video call
  • •Take ownership of support tickets and guide them through all process stages
  • •Investigate potential bugs and errors, escalating when necessary
  • •Perform deep troubleshooting on complex issues to identify root causes
  • •Act as the primary technical contact for key customers
  • •Proactively reach out to customers affected by issues to provide updates and guidance

Tools & Technologies

ZendeskJiraConfluenceSlack

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models
  • •Yearly flex work allowance
  • •Pro rata fully paid Fridays off

More Vacation Days

  • •31 vacation days annually

Additional Allowances

  • •Monthly Wellbeing Allowance

Retirement Plans

  • •Company pension scheme

Social Impact

  • •Volunteers Day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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