Wipak Walsrode GmbH
IT-Support Mitarbeiter(m/w/x)
Full-timeOn-siteExperienced
Walsrode, Hamburg, Bremen, Hannover
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AQAquila Capital Investmentgesellschaft mbH
1st Level Support Engineer(m/w/x)
Hamburg
Full-timeOn-siteExperienced
Green Job
Nejo AI Summary
Diagnosing hardware/software issues for users in sustainable investment. IT support experience with basic M365 and Windows OS knowledge required. Work in a specialized clean energy investment firm.
Requirements
- Vocational training or degree in IT, computer science, or related field
- Experience in IT support, helpdesk, or customer service
- Basic knowledge of IT infrastructure, workplace applications, troubleshooting
- Familiarity with Microsoft 365, Windows OS, workplace tools
- Strong communication and interpersonal skills
- Structured, service-oriented, and team-based work ability
- Problem-solving mindset and willingness to learn
- Fluent English, German B2 (advantage)
Tasks
- Provide initial technical support to end users
- Resolve IT incidents and service requests promptly
- Serve as first contact for IT issues
- Deliver excellent customer service
- Diagnose and resolve basic hardware and software issues
- Diagnose and resolve basic network and application issues
- Log, track, and manage incidents in ITSM
- Log, track, and manage service requests in ITSM
- Ensure accurate documentation of issues
- Escalate unresolved or complex issues to higher support
- Provide guidance for standard IT processes
- Support user onboarding and offboarding
- Provision user devices
- Manage user access
- Communicate clearly and professionally with users
- Ensure high customer satisfaction
- Follow IT policies, procedures, and security guidelines
- Contribute to knowledge base articles
- Contribute to user documentation
- Participate in continuous improvement initiatives
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft 365
- Windows OS
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aquila Capital Investmentgesellschaft mbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AQAquila Capital Investmentgesellschaft mbH
1st Level Support Engineer(m/w/x)
Hamburg
Full-timeOn-siteExperienced
Green Job
Nejo AI Summary
Diagnosing hardware/software issues for users in sustainable investment. IT support experience with basic M365 and Windows OS knowledge required. Work in a specialized clean energy investment firm.
Requirements
- Vocational training or degree in IT, computer science, or related field
- Experience in IT support, helpdesk, or customer service
- Basic knowledge of IT infrastructure, workplace applications, troubleshooting
- Familiarity with Microsoft 365, Windows OS, workplace tools
- Strong communication and interpersonal skills
- Structured, service-oriented, and team-based work ability
- Problem-solving mindset and willingness to learn
- Fluent English, German B2 (advantage)
Tasks
- Provide initial technical support to end users
- Resolve IT incidents and service requests promptly
- Serve as first contact for IT issues
- Deliver excellent customer service
- Diagnose and resolve basic hardware and software issues
- Diagnose and resolve basic network and application issues
- Log, track, and manage incidents in ITSM
- Log, track, and manage service requests in ITSM
- Ensure accurate documentation of issues
- Escalate unresolved or complex issues to higher support
- Provide guidance for standard IT processes
- Support user onboarding and offboarding
- Provision user devices
- Manage user access
- Communicate clearly and professionally with users
- Ensure high customer satisfaction
- Follow IT policies, procedures, and security guidelines
- Contribute to knowledge base articles
- Contribute to user documentation
- Participate in continuous improvement initiatives
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft 365
- Windows OS
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aquila Capital Investmentgesellschaft mbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Aquila Capital Investmentgesellschaft mbH
Industry
FinancialServices
Description
The company specializes in clean energy, green infrastructure, and sustainable real estate, focusing on sustainability in investment strategies.
Not a perfect match?
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