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KÖ
Körber AG
2mo ago

(Senior) CRM Manager Sales/Service(m/w/x)

Hamburg
Full-timeWith Home OfficeExperienced

Description

As a Senior CRM Manager, you will play a key role in shaping the Sales and Service CRM strategy, collaborating with teams and partners to enhance processes and drive user adoption across the organization.

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Requirements

  • •Bachelor or master's degree
  • •2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
  • •Fast-paced corporate setup or IT/strategy consulting background
  • •Experience in sales/service functions
  • •Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar technologies
  • •Proven learning journey track record, e.g. Salesforce/similar certification/training proof
  • •High target/result-driven personality with commitment and initiative
  • •Strong communicative and people skills in a matrix organization
  • •Team player with hands-on mentality who likes to work in an agile way
  • •Fluency in German and English in verbal and written communication

Education

Bachelor's degree
OR
Master's degree

Work Experience

2 - 5 years

Tasks

  • •Build and execute the Sales and Service CRM strategy
  • •Manage projects with internal business and IT CRM teams
  • •Collaborate with external partners on CRM initiatives
  • •Challenge and enhance business processes for CRM support
  • •Drive user adoption of CRM globally
  • •Promote CRM benefits within the organization
  • •Oversee CRM workstreams focused on Sales and Service
  • •Set clear functional specifications for user stories
  • •Define product vision and align CRM enhancement roadmaps

Tools & Technologies

Salesforce Sales CloudSalesforce Service Cloud

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Opportunities for remote work

Bonuses & Incentives

  • •Performance-based compensation

Other Benefits

  • •Group-wide collaboration

Informal Culture

  • •Open and communicative corporate culture

Learning & Development

  • •Professional development support

Public Transport Subsidies

  • •Public transport cost contribution

Parking & Commuter Benefits

  • •Free parking spaces
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