#CORE - Datacenter and DRP Service Delivery Manager(m/w/x)

Description

In this role, you will oversee the operations of datacenters and play a crucial part in disaster recovery planning. Daily tasks will involve managing device processes, coordinating DRP tests, and ensuring the resilience of digital services.

Requirements

• •Master's degree or equivalent in Information Technology or related field
• •Experience with DRP processes and/or DataCenter management
• •General knowledge of IT infrastructure and ITIL concepts
• •Basic facilities technical skills and environmental controls
• •Knowledge in scripting languages for automation
• •Proficiency in creating and managing technical documentation
• •Proven production environment management and strong troubleshooting skills
• •Curiosity, open-mindedness, and strong communication skills
• •Autonomy, organization, and customer-oriented mindset
• •Experience working on projects with international teams
• •Fluency in English
• •Eligibility for security clearance
• •Eligibility for security clearance (German)
• •Awareness of compliance risks and commitment to integrity

Tasks

• •Manage operations for device reception, storage, and decommissioning in AHD datacenters
• •Serve as the focal point for the local operational team subcontracted to an external Airbus partner
• •Define and optimize device implementation in AHD datacenters based on power and cooling best practices
• •Ensure continuous 24/7 digital service delivery by managing power and cooling needs with AHD Facility Management
• •Maintain and update the AH Group CMDB for physical devices
• •Generate regular dashboards to track major datacenter activities and KPIs
• •Keep comprehensive documentation for all datacenter infrastructures and processes up to date
• •Prepare and coordinate regular DRP tests at AHD sites with the AH Group DRP manager and application owners
• •Manage and update local AHD DRP documentation and associated processes
• •Deliver local AHD DRP KPIs and manage return of experience on major DRP incidents
• •Define and optimize operational training sessions on DRP for various stakeholders
• •Develop and optimize operational scripts to automate DRP tools for documentation and reporting
• •Continuously improve DRP processes and documentation for effective digital service resilience
• •Contribute to disaster response and recovery plan execution during a crisis
• •Define and maintain the Datacenter and DRP service catalog describing delivered services

Benefits